Manager, Account Executive

We are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.

Contract type: Full-time, Permanent

Hours of work: Monday to Friday, 37.5 hrs / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)

Location: Hybrid of central Oxford office and home (min of 2 days to be agreed)

You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.

Key Responsibilities:

• Stakeholder management & Relationship building: maintaining detailed project documentation, supporting the AM in the delivery of the project strategy, monitoring activity data to review growth.
• Reporting & Analysis: working with the Marketing team to ensure surveys go out to all key users, collating and interpreting survey results.
• Problem solving & risk mitigation: supporting the AM in their problem-solving activities, monitoring projects and sharing any trends or concerns to mitigate risk.
• Planning and organisation: managing tasks simultaneously, accurately, and according to priority.

Skills Required:

• Good working knowledge of Excel.
• Excellent communication and relationship building skills.

Behaviours that will help you succeed in this role:

• Results-driven, self-motivated, flexible, and resilient.
• Seeking out advice from best-placed people to help shape solutions.
• Approaching projects, challenges, and people with a positive, can-do attitude.

Benefits Package:

• ~25 days annual leave + public holidays.
• ~ Private Medical Insurance following probation.
• ~10% Pension Contribution (5% employer and 5% employee).
• ~ Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle advice, as well as counselling and Mental Health support.
• ~ MyStrength, our own emotional awareness app supporting your mental and physical wellbeing.
• ~ Training Programme access - delivered in conjunction with Teladoc Health, our parent company.
• ~ Extended parental leave.
• ~ 5 days paid dependant leave.
• ~ Bonus Incentive scheme.
• ~ Cycle to work scheme.
• ~ Company laptop.

We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over half the NHS in England, Scotland and Wales, covering 40 million patients. Our services are available to over 5,000 GP practices and 9,500 specialists.

We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS. We’re proud to be a Great Place To Work™ certified company as well as ranking 63 / 100 for UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and ranking 78 / 100 for UK’s Best Workplaces for Women – Small (20-50 employees).

Our office is based in Oxford city centre and although we currently operate a hybrid working policy, encouraging colleagues to come into the office at least once a week.

Company Values:

• Being aware of others’ needs, encouraging and supporting colleagues, celebrating others' successes, treating clients and colleagues with respect, creating an environment where people feel valued and understood, showing empathy and understanding, being patient.
• Accountability: Taking ownership of work, having a team-focused attitude, following company policies and procedures, continuously striving to be better, transparently communicating with others, building trust within our team and with clients.
• Listening to understand, being encouraging, sharing information, expressing gratitude, being a team player, valuing diversity and inclusion, and asking questions to understand.

Equality and Diversity: We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.