Account Executive in England

We are very excited to be hiring for an Account Executive to join our Account Management team. Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on-time delivery.

Contract type: Permanent

Salary: £27,000 - £30,000 pa DOE

Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)

Place of work: hybrid (home and Oxford office)

You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.

Key role responsibilities:

• Stakeholder management & Relationship building: working with the AM to ensure expectations of stakeholders are met; maintaining detailed project documentation.
• Strategy & Growth: supporting the AM in the delivery of the project strategy; monitoring activity data to review growth.
• Objectives handling: identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these.
• Reporting & Analysis: creating bespoke reporting including monthly reports to clients; working with the Tech team to ensure any Mode reports are set-up correctly.
• Client Satisfaction: working with the Marketing team to ensure surveys go out to all key users; collating and interpreting survey results; working with AM to develop action plan and creation of case studies; ensuring successes are shared with client and key users.
• Problem solving & risk mitigation: supporting the AM in their problem-solving activities; monitoring projects and sharing any trends or concerns to mitigate risk.

Combination of skills we are looking for:

• Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
• Excellent attention to detail.
• Good working knowledge of Excel.
• Excellent communication and relationship building skills.

Behaviours that will help you succeed in this role:

• Proactivity: be proactive rather than reactive; plan, add value, solve problems; ability to manage up; results-driven, self-motivated, flexible, and resilient.
• Ownership & accountability: taking accountability for your work; seeking out advice from best-placed people to help shape solutions; working with peers to gain insights to avoid unnecessary escalation; taking a sense of pride in work to ensure accuracy and consideration.
• Positivity: approaching projects, challenges, and people with a positive, can-do attitude.

What you can expect from us:

• 25 days annual leave + bank holidays.
• Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years).
• 5% Pension Contribution (employer and employee).
• Private Medical Insurance.
• Free eye test.
• Free flu vaccination.
• Cycle to work scheme.
• Electric vehicle salary sacrifice scheme.
• Employee Assistance Programme.
• 5x days dependency leave.
• 1x volunteer day per year.
• Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect.
• Incentive scheme – rewarding commercial and non-commercial success.

Onboarding & Development: We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

About the company: Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are utilised by more than 5,600 GP practices, more than 11,000 specialists, 42 ICB/Health Board areas, more than 130 hospitals, 6 ambulance services, and 80% users would recommend Consultant Connect. We are part of the Teladoc Health Group.

About the team: We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS. Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements. We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging. Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.

Our values: Our company values are embedded within our behaviour and approach to work, colleagues and client partners: Compassion, Accountability, Respect, Excellence.

Equality and Diversity: Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.