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- Tasks: As an Account Manager, you'll build relationships and ensure client satisfaction while managing projects.
- Company: Join Consultant Connect, a telemedicine provider transforming NHS patient care through better communication.
- Benefits: Enjoy 25 days leave, private medical insurance, a pension scheme, and a bonus incentive program.
- Why this job: Be part of a passionate team in a fast-paced environment that values new ideas and personal growth.
- Qualifications: We're looking for proactive individuals with excellent communication skills and a good knowledge of Excel.
- Other info: Hybrid work model with a supportive onboarding program and extensive training opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Account Manager
Overview
We are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.
Contract type: Permanent
Salary: £35,000 – £40,000 pa DOE
Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)
Place of work: hybrid (home and Oxford office)
The role involves working across all areas of our business. You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.
Key role responsibilities
1.Stakeholder management & Relationship building:
- working with the AM to ensure expectations of stakeholders are met
- maintaining detailed project documentation
2.Strategy & Growth:
- supporting the AM in the delivery of the project strategy
- monitoring activity data to review growth
3.Objectives handling:
- identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these
4.Reporting & Analysis:
- creating bespoke reporting including monthly reports to clients
- working with the Tech team to ensure any Mode reports are set-up correctly
5.Client Satisfaction:
- working with the Marketing team to ensure surveys go out to all key users
- collating and interpreting survey results
- working with AM to develop action plan and creation of case studies
- ensuring successes are shared with client and key users
6.Problem solving & risk mitigation:
- supporting the AM in their problem-solving activities
- monitoring projects and sharing any trends or concerns to mitigate risk
Combination of skills we are looking for
- Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
- Excellent attention to detail
- Good working knowledge of Excel
- Excellent communication and relationship building skills
Behaviours that will help you succeed in this role
Proactivity:
- be proactive rather than reactive; plan, add value, solve problems
- ability to manage up
- results-driven, self-motivated, flexible, and resilient
Ownership & accountability
- taking accountability for your work
- seeking out advice from best-placed people to help shape solutions
- working with peers to gain insights to avoids unnecessary escalation
- taking a sense of pride in work to ensure accuracy and consideration
Positivity
- approaching projects, challenges, and people with a positive, can-do attitude.
What you can expect from us
Reward and recognition
- Currently our benefits package includes:
- 25 days annual leave + public holidays
- Private Medical Insurance following probation
- 10% Pension Contribution (5% employer and 5% employee)
- Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
- MyStrength, our own emotional awareness app supporting your mental and physical wellbeing
- 1 paid Volunteering day per year
- Training Programme access – delivered in conjunction with Teladoc Health, our parent company
- Extended parental leave
- 5 days paid dependant leave
- Bonus Incentive scheme
- Cycle to work scheme
- EV salary contribution scheme
- Company laptop
Onboarding & Development
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
About the company
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of Teladoc Health Group.
To our clients, we offer: Enhanced Advice & Guidance: Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network, and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices , Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.
About the team
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.
Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.
We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging.
Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.
Equality and Diversity
Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
Account Manager employer: Consultant Connect
Contact Detail:
Consultant Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the healthcare industry, especially telemedicine. Understanding the challenges and opportunities in this field will help you engage more effectively with clients and demonstrate your value during interviews.
✨Tip Number 2
Network with professionals in the telemedicine space. Attend relevant events or webinars to connect with potential colleagues and clients, which can give you insights into the role and the company culture at Consultant Connect.
✨Tip Number 3
Showcase your relationship-building skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific strategies you've used to ensure client satisfaction and retention.
✨Tip Number 4
Demonstrate your proactive approach by thinking of potential challenges that might arise in the Account Manager role and how you would address them. This will show your future employer that you're results-driven and ready to take ownership of your work.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client service, and relationship building. Use specific examples that demonstrate your ability to manage stakeholders and deliver results.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in strategy, growth, and client satisfaction.
Showcase Your Skills: Emphasize your planning and organization skills, attention to detail, and proficiency in Excel. Provide examples of how you've successfully managed multiple tasks and projects in previous roles.
Demonstrate Proactivity: Highlight instances where you took initiative in past roles. Discuss how you approached challenges with a positive attitude and sought solutions, as this aligns with the company's values.
How to prepare for a job interview at Consultant Connect
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, focusing on communication and problem-solving.
✨Demonstrate Proactivity
The role requires a proactive approach. Be ready to discuss instances where you took initiative to solve problems or improve processes, highlighting your results-driven mindset.
✨Highlight Your Attention to Detail
Given the emphasis on accuracy and detailed project documentation, prepare to discuss how you ensure precision in your work. Bring examples of reports or projects where your attention to detail made a significant impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenges and objectives. Think of specific scenarios where you identified key stakeholder needs and how you developed strategies to meet those needs effectively.
