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- Tasks: Manage regional accounts, ensuring quality and timely delivery while collaborating with various teams.
- Company: Join Consultant Connect, a telemedicine provider transforming NHS patient care through better communication.
- Benefits: Enjoy hybrid work, 25 days leave, private medical insurance, and a bonus incentive scheme.
- Why this job: Be part of a passionate team improving healthcare, with opportunities for growth and innovation.
- Qualifications: Strong planning, organization, and communication skills; proficiency in Excel is a must.
- Other info: Experience a supportive onboarding program and access to extensive training for your career development.
The predicted salary is between 22700 - 30000 £ per year.
Account Executive
Overview
We are very excited to be hiring for an Account Executive to join our Account Management team at Consultant Connect, part of Teladoc Health Group.
Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on-time delivery.
Contract type: Permanent
Salary: £27,000 – £30,000 pa DOE
Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)
Place of work: hybrid (home and Oxford office)
You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.
Key role responsibilities
1. Stakeholder management & Relationship building:
- working with the AM to ensure expectations of stakeholders are met
- maintaining detailed project documentation
2. Strategy & Growth:
- supporting the AM in the delivery of the project strategy
- monitoring activity data to review growth
3. Objectives handling:
- identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these
4. Reporting & Analysis:
- creating bespoke reporting including monthly reports to clients
- working with the Tech team to ensure any Mode reports are set-up correctly
5. Client Satisfaction:
- working with the Marketing team to ensure surveys go out to all key users
- collating and interpreting survey results
- working with AM to develop action plan and creation of case studies
- ensuring successes are shared with client and key users
6. Problem solving & risk mitigation:
- supporting the AM in their problem-solving activities
- monitoring projects and sharing any trends or concerns to mitigate risk
Combination of skills we are looking for
- Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
- Excellent attention to detail
- Good working knowledge of Excel
- Excellent communication and relationship building skills
Behaviours that will help you succeed in this role
- Proactivity:
o be proactive rather than reactive; plan, add value, solve problems
o ability to manage up
o results-driven, self-motivated, flexible, and resilient
- Ownership & accountability
o taking accountability for your work
o seeking out advice from best-placed people to help shape solutions
o working with peers to gain insights to avoids unnecessary escalation
o taking a sense of pride in work to ensure accuracy and consideration
- Positivity
o approaching projects, challenges, and people with a positive, can-do attitude.
What you can expect from us:
Reward and recognition
- 25 days annual leave + public holidays
- Private Medical Insurance following probation
- 10% Pension Contribution (5% employer and 5% employee)
- Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
- MyStrength, our own emotional awareness app supporting your mental and physical wellbeing
- 1 paid Volunteering day per year
- Training Programme access – delivered in conjunction with Teladoc Health, our parent company
- Extended parental leave
- 5 days paid dependant leave
- Bonus Incentive scheme
- Cycle to work scheme
- EV salary contribution scheme
- Company laptop
Onboarding & Development
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
About the company
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of Teladoc Health Group .
To our clients, we offer: Enhanced Advice & Guidance: Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network, and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices , Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.
About the team
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.
Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.
We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging.
Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.
Equality and Diversity
Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
Account Executive employer: Consultant Connect
Contact Detail:
Consultant Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarize yourself with the telemedicine industry and Consultant Connect's services. Understanding how our solutions improve patient care will help you engage effectively with stakeholders and demonstrate your commitment to our mission.
✨Tip Number 2
Network with current employees or professionals in the telemedicine field. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in the past. Highlighting your proactive approach and problem-solving skills will resonate well with our team.
✨Tip Number 4
Showcase your ability to work collaboratively across departments. Be ready to explain how you've previously contributed to cross-functional projects, as this aligns with our emphasis on teamwork and communication.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Account Executive role. Focus on your stakeholder management, relationship building, and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your previous experiences have prepared you for the challenges outlined in the job description.
Highlight Key Skills: Emphasize your planning and organization skills, attention to detail, and proficiency in Excel. These are crucial for managing tasks and ensuring quality delivery in this role.
Showcase Your Proactivity: Demonstrate your proactive approach in your application. Provide examples of how you've taken ownership of projects or solved problems in past roles, as this aligns with the behaviors the company values.
How to prepare for a job interview at Consultant Connect
✨Showcase Your Relationship-Building Skills
As an Account Executive, you'll be managing stakeholder relationships. Be prepared to discuss your previous experiences in building and maintaining professional relationships, and how you ensure expectations are met.
✨Demonstrate Proactivity
Highlight instances where you've taken the initiative to solve problems or improve processes. This role values a proactive approach, so share examples that showcase your ability to plan ahead and add value.
✨Prepare for Reporting and Analysis Questions
Since creating bespoke reports is part of the job, brush up on your Excel skills and be ready to discuss how you've used data analysis in past roles to drive decisions or improvements.
✨Emphasize Your Positive Attitude
The company values positivity and resilience. Be sure to convey your can-do attitude during the interview, and share stories that illustrate how you've approached challenges with optimism.
