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- Tasks: Manage regional accounts and ensure quality delivery while collaborating with various teams.
- Company: Join Consultant Connect, a leading telemedicine provider transforming NHS patient care.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work environment.
- Why this job: Be part of a passionate team making a real difference in healthcare communication.
- Qualifications: Strong planning, organisation, and communication skills are essential for success.
- Other info: Experience a dynamic workplace with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We are very excited to be hiring for an Account Executive to join our Account Management team. Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on-time delivery.
Contract type: Permanent
Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)
Place of work: hybrid (home and Oxford office)
You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.
Key role responsibilities
- Stakeholder management & Relationship building: working with the AM to ensure expectations of stakeholders are met; supporting the AM in the delivery of the project strategy; monitoring activity data to review growth; identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these.
- Reporting & Analysis: creating bespoke reporting including monthly reports to clients; working with the Tech team to ensure any Mode reports are set-up correctly.
- Client Satisfaction: working with the Marketing team to ensure surveys go out to all key users; collating and interpreting survey results; working with AM to develop action plan and creation of case studies; ensuring successes are shared with client and key users.
- Problem solving & risk mitigation: supporting the AM in their problem-solving activities; monitoring projects and sharing any trends or concerns to mitigate risk.
Combination of skills we are looking for
- Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
- Excellent attention to detail.
- Good working knowledge of Excel.
- Excellent communication and relationship building skills.
Behaviours that will help you succeed in this role
- Proactivity: be proactive rather than reactive; plan, add value, solve problems.
- Ability to manage up: results-driven, self-motivated, flexible, and resilient.
- Ownership & accountability: taking accountability for your work; seeking out advice from best-placed people to help shape solutions; working with peers to gain insights to avoid unnecessary escalation; taking a sense of pride in work to ensure accuracy and consideration.
- Positivity: approaching projects, challenges, and people with a positive, can-do attitude.
What you can expect from us
We value our team, and this is reflected in our benefits package, which includes:
- 25 days annual leave + bank holidays.
- Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years).
- 5% Pension Contribution (employer and employee).
- Private Medical Insurance.
- Free eye test.
- Cycle to work scheme.
- Electric vehicle salary sacrifice scheme.
- Employee Assistance Programme.
- Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect.
- Incentive scheme – rewarding commercial and non-commercial success.
Onboarding & Development
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
About the company
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of the Teladoc Health Group.
About the team
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS. Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements. We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging. Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.
Our values
- Compassion: Being aware of other’s needs, encouraging and supporting colleagues, celebrating others successes, treat clients and colleagues with respect, create an environment where people feel valued and understood, show empathy and understanding, be patient.
- Accountability: Take ownership of work, have a team-focused attitude, follow company policies and procedures, continuously strive to be better, transparently communicate with others, build trust within our team and with clients.
- Respect: Listen to understand, be encouraging, share information, express gratitude, be a team player, value diversity and inclusion and ask questions to understand.
- Excellence: Seek opportunities to enhance skills/knowledge, strive for continuous improvement, solutions-orientated mindset, demonstrate enthusiasm and dedication and embrace new ideas.
Equality and Diversity
Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
Seniority level: Associate
Employment type: Full-time
Job function: Sales and Business Development
Industries: Hospitals and Health Care
Account Executive employer: Consultant Connect
Contact Detail:
Consultant Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our mission to improve patient care – it’ll make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience makes you the perfect fit for the Account Executive role. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you're genuinely interested in joining our team.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your relevant experience in stakeholder management and relationship building, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to emphasise your planning and organisation skills! Mention any specific tools or methods you use to manage tasks effectively, especially if you have a good working knowledge of Excel.
Be Proactive: In your application, demonstrate your proactive approach. Share examples of how you've taken ownership of projects or solved problems in previous roles. This will show us that you’re results-driven and self-motivated.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Consultant Connect
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Executive and how it fits within the company. Familiarise yourself with Consultant Connect's services and values, as this will help you demonstrate your genuine interest and alignment with their mission.
✨Showcase Your Skills
Prepare specific examples that highlight your planning, organisation, and relationship-building skills. Think about times when you've successfully managed multiple tasks or built strong stakeholder relationships, as these are key aspects of the role.
✨Ask Smart Questions
Come prepared with insightful questions about the team dynamics, company culture, and how success is measured in the role. This shows that you're proactive and genuinely interested in how you can contribute to the company's goals.
✨Emphasise Positivity and Proactivity
During the interview, maintain a positive attitude and express your willingness to take ownership of your work. Share examples of how you've tackled challenges in the past and how you approach problem-solving with a can-do mindset.
