Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for IT support and assist customers with their queries.
- Company: Join PA Consulting, a global leader in innovation and technology with over 4,000 experts.
- Benefits: Enjoy competitive pay, health perks, 25 days leave, and opportunities for personal growth.
- Why this job: Kickstart your tech career in a supportive environment that values learning and collaboration.
- Qualifications: No degree needed; just bring enthusiasm for IT and excellent communication skills.
- Other info: Flexible shift patterns required, including weekends, to support global colleagues.
The predicted salary is between 24000 - 36000 £ per year.
Overview
PA Consulting is hiring for a Service Desk Analyst role in Melbourn, United Kingdom. This is a full-time position within the Global Service Desk, supporting PA colleagues and external clients.
Responsibilities
- You will be the first point of contact for customers; excellent communication and a personable manner are essential.
- Work with on-the-job training to resolve common queries and understand when to escalate.
- Collaborate with the Global Service Desk and related teams to deliver effective IT support.
Qualifications
- Enthusiasm for customer service, problem solving and IT
- Curiosity for learning more about technology
- Excellent listening, verbal and written communication skills
Shift pattern
Note: Applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00 (GMT) and weekend shifts on a rotation every eight weeks.
Benefits
- Health and lifestyle perks accompanying private healthcare
- 25 days annual leave (plus a half-day on Christmas Eve) with the option to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charity initiatives
- Annual performance-based bonus
- PA share ownership
- Tax efficient benefits (cycle to work, give as you earn)
About PA
We believe in the power of ingenuity to build a positive human future. Our teams combine strategy, technology and innovation to progress further, faster. We operate globally with offices across the UK and beyond.
Job information
- Firm: PA Consulting
- Location: Melbourn, United Kingdom
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Business Consulting and Services
We are an equal opportunity employer and welcome applications from all qualified individuals. If you require adjustments to the recruitment process, please contact recruitmentenquiries@paconsulting.com.
#J-18808-Ljbffr
Service Desk Analyst employer: Consultancy.uk
Contact Detail:
Consultancy.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Understanding basic troubleshooting steps can help you stand out during interviews, as it shows your proactive approach to learning about the role.
✨Tip Number 2
Highlight your customer service experience. Since the role requires excellent communication skills, be ready to share specific examples of how you've successfully handled customer interactions in previous jobs.
✨Tip Number 3
Demonstrate your enthusiasm for technology. Engage in conversations about recent tech trends or tools that interest you, as this will show your genuine passion for the field and your eagerness to learn.
✨Tip Number 4
Be prepared to discuss your availability for varying shift patterns. Since the role requires flexibility, showing that you're open to working different hours can make you a more attractive candidate.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer-facing roles. Emphasise your communication skills and any technical interests you have, even if they are informal.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for technology and your eagerness to learn. Mention how your previous experiences in customer service can translate into the Service Desk Analyst role.
Showcase Your Soft Skills: Since this role requires excellent communication and a friendly approach, provide examples of how you've successfully interacted with customers or resolved issues in past roles.
Highlight Your Willingness to Learn: PA Consulting values potential over qualifications. Make sure to convey your curiosity about technology and your desire to grow within the IT field in both your CV and cover letter.
How to prepare for a job interview at Consultancy.uk
✨Show Your Passion for Technology
Make sure to express your genuine interest in IT during the interview. Talk about any personal projects or experiences that sparked your curiosity in technology, as this will demonstrate your enthusiasm and willingness to learn.
✨Highlight Customer Service Experience
Since the role involves being the first point of contact for customers, share examples from your previous customer-facing roles. Discuss how you handled difficult situations and provided excellent service, showcasing your communication skills and friendly approach.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT issues and solutions, even if you don't have formal experience. This could include basic troubleshooting steps for software or hardware problems. Showing that you can think critically about potential issues will impress the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the training and development opportunities available, or ask about the team culture. This shows your interest in the role and helps you assess if it's the right fit for you.
