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- Tasks: Be the first point of contact for IT support and assist customers with their queries.
- Company: Join PA Consulting, a global leader in innovation and technology with over 4,000 experts.
- Benefits: Enjoy competitive pay, health perks, 25 days leave, and opportunities for personal growth.
- Why this job: Kickstart your tech career in a supportive environment that values learning and collaboration.
- Qualifications: No degree needed; just bring enthusiasm for IT and excellent communication skills.
- Other info: Flexible shift patterns required, including weekends, to support global colleagues.
The predicted salary is between 24000 - 36000 £ per year.
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Join to apply for the Service Desk Analyst role at Consultancy.uk
Firm
PA Consulting
Location
Melbourn, United Kingdom
Benefits
Competive
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Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP, United Kingdom, Melbourn SG8 6DP, GB
Full-time
Company Description
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
Kickstart Your Career in Tech, join Our Service Desk Team!
Are you passionate about technology and ready to take your first step into the world of IT? If so, this Service Desk role could be the perfect opportunity for you.
At PA, we believe in potential, not just qualifications. That’s why we’re looking for individuals who are curious, people-focused, and excited about building a career in technology. You don’t need a degree or technical certifications, just a genuine interest in IT, a willingness to learn, and a positive, friendly approach.
As a Service Desk Analyst, you’ll be the first point of contact for our customers, so excellent communication skills and a personable manner are essential. If you’ve worked in any customer-facing role, whether in retail, hospitality, or call centres, you already have valuable experience that we would love to see.
Why Join Us?
- Gain hands-on experience with real-world IT systems and support
- Be part of a supportive team that invests in your development
- Access training, mentoring, and clear progression pathways
- Work in a culture that values collaboration, learning, and innovation
This is more than just a job, it’s your launchpad into a thriving tech career. If you\’re ready to grow, learn, and make an impact, we’d love to hear from you.
The Team
The Global Service Desk are a first-line response team who are fully supported to be able to address any IT issues that may arise for our 4000+ PA colleagues, including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone, email and in-person, delivering excellent customer service. Individuals are provided with on-the-job training to be able to resolve common queries and how to seek advice on escalating more serious issues. There is a great support network within the department and particularly within the team, with all members encouraged to lean on and support each other.
The Service Desk team can be the first step to starting your career at PA. We believe in equipping our Service Desk Analysts with the tools and techniques to enable them to develop the skills necessary to progress and pursue their career ambitions, should you wish to.
Access will be provided to our training platforms so team members can enhance and grow the skills needed. Typically, within their first two years our team members have found the specialism that they love and have moved into other areas of the department, with some moving into consulting within the wider organisation. The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations. Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations and Software Compliance team. Note: As the team supports all colleagues across the globe, applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00 (GMT) as well as a weekend shift, working on a rotation every eight weeks.
Qualifications
An enthusiasm for any of the following:
- Customer service, problem solving, IT
- Curiosity for learning more about technology
- Excellent listening, verbal and written communication skills
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply now and take your first step towards a future in IT !
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
Additional information
Life At PA encompasses our peoples\’ experience at PA. It\’s about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We\’re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.
Find out more about Life at PA here .
We Are Dedicated To Supporting The Physical, Emotional, Social And Financial Well-being Of Our People. Check Out Some Of Our Extensive Benefits:
- Health and lifestyle perks accompanying private healthcare
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charity-based initiatives
- Annual performance-based bonus
- PA share ownership
- Tax efficient benefits (cycle to work, give as you earn)
We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on recruitmentenquiries@paconsulting.com
Job information
Firm: PA Consulting
Location: Melbourn, United Kingdom
Education:
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Service Desk Analyst employer: Consultancy.uk
Contact Detail:
Consultancy.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Understanding basic troubleshooting steps can help you stand out during interviews, as it shows your proactive approach to learning about the role.
✨Tip Number 2
Highlight your customer service experience. Since the role requires excellent communication skills, be ready to share specific examples of how you've successfully handled customer interactions in previous jobs.
✨Tip Number 3
Demonstrate your enthusiasm for technology. Engage in conversations about recent tech trends or tools that interest you, as this will show your genuine passion for the field and your eagerness to learn.
✨Tip Number 4
Be prepared to discuss your availability for varying shift patterns. Since the role requires flexibility, showing that you're open to working different hours can make you a more attractive candidate.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer-facing roles. Emphasise your communication skills and any technical interests you have, even if they are informal.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for technology and your eagerness to learn. Mention how your previous experiences in customer service can translate into the Service Desk Analyst role.
Showcase Your Soft Skills: Since this role requires excellent communication and a friendly approach, provide examples of how you've successfully interacted with customers or resolved issues in past roles.
Highlight Your Willingness to Learn: PA Consulting values potential over qualifications. Make sure to convey your curiosity about technology and your desire to grow within the IT field in both your CV and cover letter.
How to prepare for a job interview at Consultancy.uk
✨Show Your Passion for Technology
Make sure to express your genuine interest in IT during the interview. Talk about any personal projects or experiences that sparked your curiosity in technology, as this will demonstrate your enthusiasm and willingness to learn.
✨Highlight Customer Service Experience
Since the role involves being the first point of contact for customers, share examples from your previous customer-facing roles. Discuss how you handled difficult situations and provided excellent service, showcasing your communication skills and friendly approach.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT issues and solutions, even if you don't have formal experience. This could include basic troubleshooting steps for software or hardware problems. Showing that you can think critically about potential issues will impress the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the training and development opportunities available, or ask about the team culture. This shows your interest in the role and helps you assess if it's the right fit for you.
