Senior Manager- HR Transformation- ServiceNow HRSD

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a Senior Manager, you will play a pivotal role in helping organisations reimagine HR service delivery in a rapidly evolving world of work. HR is at a critical inflection point—shifting from traditional service models to becoming a strategic enabler of workforce agility, resilience, and experience.

In this role, you will leverage your expertise to design and deliver ServiceNow HRSD solutions that modernise HR operations, enhance employee experiences, and support future‑ready service delivery models. You will work closely with clients to unlock the potential of digital HR, using automation, AI, and data‑driven insights to drive meaningful change across the employee lifecycle.

This is a unique opportunity to be part of a forward‑thinking team, shaping the future of work by delivering solutions that address today’s challenges and anticipate tomorrow’s needs.

In this role you will play a key role in:

• Architecting and implementing ServiceNow HRSD solutions tailored to enterprise‑scale environments, ensuring alignment with client objectives and HR transformation goals.
• Acting as a trusted advisor to client stakeholders, providing guidance on ServiceNow HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery.
• Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery.
• Integrating automation and AI‑driven capabilities within ServiceNow to improve HR efficiency and employee experience.
• Contributing to internal initiatives such as campaign development, whitepapers, and proposition design to strengthen our HRSD offerings.
• Participating in proposals, RFPs, and client pitches, showcasing our ServiceNow HRSD expertise, building an internal and external network.
• Supporting organisational change activities, including communications and adoption strategies, to ensure successful HRSD transformation.
• Role model HR transformation and technology leadership to grow the practice and mentor junior consultants and support their development.

Role

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

• Proven experience in leading ServiceNow HRSD implementations in complex enterprise environments.
• Strong understanding of HR processes and experience in HR Service Delivery transformation, focusing on automation and employee experience.
• Familiarity with ServiceNow HRSD maturity assessments and roadmap development.
• Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption.
• Experience in enterprise architecture and integration across HR and IT ecosystems.
• Ability to translate business requirements into scalable ServiceNow solutions.
• Strong stakeholder engagement and communication skills, with experience presenting to senior audiences.
• Demonstrated ability to lead workstreams and mentor junior team members.
• Exposure to agile delivery methods and integration tools (desirable).
• ServiceNow Implementation Specialist CIS – HRSD Certified (preferable).
• Security Clearance (preferable).
• Currently working in a major Consulting firm, and/or in industry but having a consulting mindset and proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.

What You’ll Love About Working Here

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what’s possible.

We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 5 consecutive years.

Need to Know

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work.

We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

We are a Disability Confident Employer Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who Declare they have a disability, and Meet the minimum essential criteria for the role.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.