At a Glance
- Tasks: Transform HR service delivery with innovative digital solutions using ServiceNow HRSD.
- Company: Join Capgemini Invent, a leader in tech and business transformation.
- Benefits: Enjoy flexible working, competitive pay, and a focus on employee wellbeing.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Shape the future of work while collaborating with passionate professionals.
- Qualifications: Experience in HR process design and ServiceNow HRSD is essential.
The predicted salary is between 43200 - 72000 £ per year.
Overview
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client\'s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
Your role
As a Senior Consultant – ServiceNow HRSD, you will play a pivotal role in helping organisations transform their HR service delivery through innovative digital solutions. With the world of work evolving rapidly, HR and GBS functions are shifting from traditional service models to becoming strategic enablers of workforce agility, resilience, and enhanced employee experience.
You will leverage your expertise in ServiceNow HRSD to support the design, configuration, and implementation of modern HR and GBS solutions. You will collaborate closely with clients to understand their business needs, optimise HR processes, and deliver tailored ServiceNow capabilities that improve operational efficiency and elevate employee engagement across the lifecycle.
You will contribute to project delivery by translating business requirements into functional specifications enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making.
This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today’s challenges and anticipate tomorrow’s needs.
Key Responsibilities
- Facilitate process workshops to map current-state and future-state journeys (e.g., onboarding, offboarding, case management).
- Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD.
- Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness.
- Lead workstreams such as process design, configuration, testing, and deployment.
- Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals.
- Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions.
- Support change management, communication planning, and stakeholder engagement to drive transformation outcomes.
- Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth.
- Mentor junior consultants and support their development.
Role development and growth
- As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
- Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
- Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
- Learning & development – Training to support your career development and the skills demand within the company, certifications etc.
Your profile
- Extensive experience in HR process design, workshops, and stakeholder engagement.
- Strong understanding of or experience of working in HR or GBS operational environments.
- Extensive experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management).
- Familiarity with ServiceNow maturity assessments and discovery.
- Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools.
- Ability to map out HR processes and design technology-enabled solutions.
- Familiarity with collaboration tools and techniques for process improvement.
- Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment.
- Strong communication and organisational design skills.
- Exposure to agile delivery methods and integration tools (desirable).
- Experience of using data and analytics to drive continuous improvement.
- ServiceNow Implementation Specialist CIS – HRSD Certified (preferable).
- Security Clearance (preferable).
- Currently working in a major Consulting firm, and/or in industry but having a Consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
What you’ll love about working here
You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what’s possible.
We are delighted to have received the “Glassdoor Best Places to work UK” accolade for 5 consecutive years. To see what it’s like to work at Capgemini Invent, visit our Glassdoor page.
Need to know
At Capgemini we don’t just believe in inclusion, we actively make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
CSR
We’re focused on using tech to have a positive social impact. We’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we take seriously. Capgemini was named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.
We offer a remuneration package with flexible benefits options and a variable element dependent on grade and performance. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transition, with 350,000 team members in more than 50 countries. It delivers end-to-end services from strategy and design to engineering, fueled by capabilities in AI, cloud and data, and deep industry expertise.
About Capgemini Invent – Job information
Firm: Capgemini Invent
Location: Glasgow, London, Manchester
Education
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Expiry note: This job description is for formatting purposes and may be posted as current at time of access.
Senior Consultant - ServiceNow HRSD in Glasgow employer: Consultancy.uk
At Capgemini Invent, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Senior Consultant in ServiceNow HRSD, you will not only contribute to innovative HR solutions but also benefit from extensive learning and development opportunities, flexible working arrangements, and a strong focus on employee wellbeing. Join us in Glasgow, London, or Manchester, where your creativity and expertise will help shape the future of work while being part of a team recognised as one of the 'Best Places to Work' in the UK for five consecutive years.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant - ServiceNow HRSD in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in HR service delivery and digital solutions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with ServiceNow HRSD can transform HR processes. Keep it concise and impactful to grab attention.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate your fit for the position.
We think you need these skills to ace Senior Consultant - ServiceNow HRSD in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ServiceNow HRSD and HR transformation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Collaboration Skills:Since this role involves working closely with clients and stakeholders, it’s essential to demonstrate your ability to collaborate effectively. Share examples of past projects where you’ve successfully engaged with teams or clients to drive results.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Consultancy.uk
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow HRSD. Be ready to discuss how it can transform HR service delivery and improve employee experience. Prepare examples from your past experiences where you've successfully implemented or configured ServiceNow solutions.
✨Understand the Client's Needs
Before the interview, research Capgemini Invent and their approach to HR transformation. Think about how you can tailor your skills to meet their specific challenges. Show them that you can identify pain points and propose innovative solutions using ServiceNow.
✨Showcase Your Consulting Skills
Highlight your experience in facilitating workshops and engaging stakeholders. Be prepared to discuss how you've led process design and change management initiatives in previous roles. This will demonstrate your ability to drive transformation outcomes effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle specific HR challenges using ServiceNow. This will help you showcase your analytical thinking and creativity in delivering tailored solutions.
