Operations Service Manager - Care Technology

Location: London, United Kingdom

Employment Type & Working Arrangement: Full‑time; Hybrid working – at least two days per week in the office or client site, up to five days per week on a client site.

Benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity‑based initiatives
• Annual performance‑based bonus
• PA share ownership
• Tax‑efficient benefits (cycle to work, give as you earn)

Job Description:

We are looking for an exceptional Operations Service Manager to become an integral part of the PA Consulting‑led Argenti care technology partnership. This position presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology.

Responsibilities:

• Oversee the management of an operational care technology service, including managing referrals, coordinating partner organisations, driving continuous improvement, and meeting operational KPIs.
• Manage the service delivery team.
• Proactively identify risks and develop mitigation plans related to privacy, security, and usability.
• Collaborate with the Finance and Performance Manager to ensure accurate service performance reports.
• Analyze operational data to identify trends and opportunities for improvement.
• Lead operational engagement with service user groups.
• Direct the Quality Assurance Programme, ensuring it meets contractual and regulatory standards.
• Manage assigned projects from initiation to completion, ensuring alignment with strategic objectives.
• Lead the team in reviewing cases and corresponding with service user groups.
• Collaborate closely with other team members to foster continuous improvement in care technology.

Qualifications:

• Seasoned manager with experience in care technology, social care, or health services.
• Proven ability to inspire and work effectively with diverse stakeholders; experience managing remote teams.
• Passion for adult social care and supporting people to improve their lives.
• Good understanding of care technology outcomes.
• Excellent communication skills and ability to produce well‑structured reports.
• Strong organisational skills focusing on project management and attention to detail.
• Located in or able to commute to South West London twice a week.
• Excellent understanding of social care users and their needs.

EEO Statement:

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or Accommodations:

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.