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For Companies At a Glance
- Tasks: Conduct impactful user research to enhance digital products and services.
- Company: Join Capgemini Invent, a leader in digital transformation and innovation.
- Benefits: Hybrid working, training opportunities, and wellbeing support.
- Why this job: Make a real difference by shaping user experiences with cutting-edge technology.
- Qualifications: Experience in user research and strong communication skills required.
- Other info: Work in a dynamic environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow, informed and validated by science and data, superpowered by creativity and design, all underpinned by technology created with purpose.
As a User Researcher, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. We offer hybrid working and may require travel to client locations depending on project needs.
Responsibilities
- Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
- Contribute to creating better products and services that solve users’ problems and meet their needs.
- Lead the research for your team, suggesting the best approaches and methodologies to capture the right user insights.
- Plan and run qualitative studies, including remote and in-person interviews, observations, diary studies, concept testing and usability studies.
- Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
- Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
- Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
- Help embed user-centred design and user research best practices into teams and the wider business.
Your profile
- Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
- Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
- You are currently holding an active SC (Security Check) Clearance or be eligible to receive SC clearance.
- Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
- Strong storytelling, communication, stakeholder management, and facilitation skills.
- Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.
- Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
- Understanding of a range of tools and practices for in-person and remote research.
Ideally, You Would Also Have
- A Bachelor’s degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
- A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.
- Experience testing with assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS.
- Certifications in accessibility (CPACC, WAS, CPWA) or working towards.
What You’ll Love About Working Here
- You’ll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies.
- Our consultants are formally trained by industry experts in consulting and client delivery. They have access to training and certifications in cloud technologies, programming, DevOps, Cybersecurity and Agile delivery.
- Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris to build capabilities with clients.
- Monthly showcases of our digital transformation initiatives and opportunities to connect with the team through events and social activities.
Need To Know
- We value inclusion and flexible working arrangements. Capgemini supports hybrid working and flexible arrangements; UK employees are eligible to request flexible working.
- We provide wellbeing support including Mental Health Champions and wellbeing apps.
- London, Manchester or Glasgow are base locations, with potential assignments away from home.
- You will need documentary proof of entitlement to live and work in the UK before joining.
About Capgemini
Capgemini is a global technology and transformation partner helping organizations transition to a digital and sustainable world. It has a diverse workforce and operates in more than 50 countries. Global revenues were €22.5 billion in 2023.
User Researcher (SC Cleared / SC Eligible) - Consultant / Senior Consultant - Digital Excellence in Newcastle upon Tyne employer: Consultancy.uk
Contact Detail:
Consultancy.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher (SC Cleared / SC Eligible) - Consultant / Senior Consultant - Digital Excellence in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Capgemini. Use LinkedIn to connect and engage with them. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your user research projects. Highlight your methodologies and the impact of your work. This will give you an edge during interviews and show that you’re ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your thought process and how you approach user research. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Capgemini.
We think you need these skills to ace User Researcher (SC Cleared / SC Eligible) - Consultant / Senior Consultant - Digital Excellence in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user-centred design and any relevant methodologies you've used. We want to see how your skills align with our mission at Capgemini Invent!
Showcase Your Research Skills: In your application, emphasise your hands-on experience in leading user research. Share specific examples of how you've influenced product design through insights you've gathered. This is your chance to shine a light on your storytelling and communication skills!
Be Clear About Your Clearance: Since this role requires SC clearance or eligibility, make sure to mention your current status clearly in your application. We need to know you’re ready to hit the ground running without any delays!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Capgemini Invent!
How to prepare for a job interview at Consultancy.uk
✨Know Your User Research Methods
Make sure you brush up on various user research methodologies, both qualitative and quantitative. Be ready to discuss when and how you've applied these methods in past projects, especially in relation to user-centred design.
✨Showcase Your Storytelling Skills
As a User Researcher, your ability to communicate findings is crucial. Prepare to share examples of how you've effectively communicated insights to stakeholders and influenced design decisions. Use storytelling techniques to make your experiences relatable.
✨Familiarise Yourself with GDS Standards
Since the role involves working with Government Digital Service standards, it’s essential to understand these principles. Research GDS guidelines and be prepared to discuss how you've incorporated them into your previous work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of specific instances where you've led user research, faced challenges, and how you overcame them. This will demonstrate your critical thinking and experience in agile teams.
