Firm: PA Consulting
Location: Melbourn, United Kingdom
Kickstart Your Career in Tech, join Our Service Desk Team!
Are you passionate about technology and ready to take your first step into the world of IT? This Service Desk Analyst role is ideal for individuals who are curious, people‑focused, and excited to build a career in technology. A genuine interest in IT, willingness to learn, and a positive, friendly approach are essential.
Key Responsibilities
- Serve as the first point of contact for customers, providing support via phone, email, and in‑person.
- Resolve common IT queries and determine when to seek escalation for more serious issues.
- Deliver excellent customer service and maintain a personable manner.
Qualifications
- Customer service, problem solving, and IT enthusiasm.
- Curiosity to learn more about technology.
- Excellent listening, verbal and written communication skills.
- Availability to work varying shift patterns between 07:00 and 19:00 GMT, including weekend shifts on an eight‑week rotation.
Security and Background Checks
UK roles may require a UK security clearance and a baseline personnel security standard. Applicants must be a British citizen or have resided in the UK for at least 5 years to qualify for higher levels of national security vetting.
Benefits
- Health and lifestyle perks accompanying private healthcare.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity‑based initiatives.
- Annual performance‑based bonus.
- Tax‑efficient benefits (cycle to work, give as you earn).
Equal Opportunity
We are committed to advancing equality and welcome applications from underrepresented groups. We recruit, retain, reward and develop our people based solely on their abilities and contributions without reference to age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other identity factor.
Adjustment and Accommodation
Should you need adjustments or accommodations to the recruitment process, please contact recruitmentenquiries@paconsulting.com.
