Service Designer in London

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer‑centric service design, and agile engineering practices to accelerate innovation in a tech‑driven world.

Why consider joining our Digital & Data community?

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross‑disciplinary teams to bring ideas to life through innovative software solutions.
• Grow a flexible and unique career within a trust‑based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track.
• Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week.
• Work on a broad variety of projects and tech stacks for clients across seven sectors – no project is ever the same.
• Join other experts within our supportive and collaborative tech community through knowledge‑sharing and peer‑level support, coaching and mentoring.
• Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non‑technical training), plus gain certifications.

What You Can Expect

• Work to agile best practices and cross‑functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem solve with our clients, as well as working on internal projects.
• Live in‑person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams.
• Hybrid working with the team on client site or in our office a minimum of two days per week. The actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• An environment that deeply cares about its values.
• Apply service design mindset and methods—research, synthesis, mapping, modelling, prototyping—based on what the context needs.
• Plan and run interviews, workshops and desk research to build a clear picture of users, operations and constraints.
• Turn complexity into clear insights and practical opportunities.
• Co‑create future service options with stakeholders; facilitate alignment and decision‑making.
• Choose the right level of fidelity to communicate how services work—from simple visually compelling design‑led narratives to detailed process models.
• Test concepts through lightweight pilots, simulations or behavioural experiments.
• Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate sensemaking and option exploration.
• Present implications and recommendations in straightforward, actionable terms for senior stakeholders.

Qualifications

• A systems‑oriented thinker who treats service design as a way of thinking, not a set of deliverables.
• Confident conducting research and synthesising evidence into direction.
• Skilled at communicating across operations, policy, product and technology—both technically and creatively to inspire.
• Comfortable challenging assumptions constructively and proposing alternatives.
• Curious and already integrating AI into analysis, synthesis or modelling.
• Adaptable across roles — researcher, facilitator, modeller, prototyper — based on need.
• Adapt the approach to the situation; avoid rigid frameworks.
• Use AI intentionally to speed analysis and broaden scenario exploration.
• Produce outputs that teams use to make decisions and deliver change.
• Guide teams through ambiguity with structure and plain language.
• Work well in multidisciplinary teams and as an IC when the project requires it.
• Keep focus on outcomes: better decisions, better services, better experiences.

Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you’re unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Assessment process

• Quick call with one of our Tech Recruiters – to discuss your application, the role and PA.
• Round 1: Competency interview (60 mins).
• Round 2: Case study presentation (60 mins).
• Final round: Meeting with a PA leader - a mini case study and discussion around your client‑centricity (60 mins).

Life At PA encompasses our peoples' experience at PA. It’s about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We’re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Benefits

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity‑based initiatives.
• Annual performance‑based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.