At a Glance
- Tasks: Lead and innovate in care technology operations, managing teams and improving service delivery.
- Company: Join a forward-thinking consulting firm dedicated to enhancing lives through technology.
- Benefits: Enjoy health perks, generous leave, pension scheme, and performance bonuses.
- Other info: Hybrid working model with opportunities for community involvement and career growth.
- Why this job: Make a real difference in social care while developing your leadership skills.
- Qualifications: Experienced manager with a passion for care technology and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: London, United Kingdom
Employment Type & Working Arrangement: Full‑time; Hybrid working – at least two days per week in the office or client site, up to five days per week on a client site.
Benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charity‑based initiatives
- Annual performance‑based bonus
- PA share ownership
- Tax‑efficient benefits (cycle to work, give as you earn)
We are looking for an exceptional Operations Service Manager to become an integral part of the PA Consulting‑led Argenti care technology partnership. This position presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology.
Responsibilities:
- Oversee the management of an operational care technology service, including managing referrals, coordinating partner organisations, driving continuous improvement, and meeting operational KPIs.
- Manage the service delivery team.
- Proactively identify risks and develop mitigation plans related to privacy, security, and usability.
- Collaborate with the Finance and Performance Manager to ensure accurate service performance reports.
- Analyze operational data to identify trends and opportunities for improvement.
- Lead operational engagement with service user groups.
- Direct the Quality Assurance Programme, ensuring it meets contractual and regulatory standards.
- Manage assigned projects from initiation to completion, ensuring alignment with strategic objectives.
- Lead the team in reviewing cases and corresponding with service user groups.
- Collaborate closely with other team members to foster continuous improvement in care technology.
Qualifications:
- Seasoned manager with experience in care technology, social care, or health services.
- Proven ability to inspire and work effectively with diverse stakeholders; experience managing remote teams.
- Passion for adult social care and supporting people to improve their lives.
- Good understanding of care technology outcomes.
- Excellent communication skills and ability to produce well‑structured reports.
- Strong organisational skills focusing on project management and attention to detail.
- Located in or able to commute to South West London twice a week.
- Excellent understanding of social care users and their needs.
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Operations Service Manager - Care Technology in London employer: Consultancy.uk
At PA Consulting, we pride ourselves on being an exceptional employer that values innovation and collaboration in the care technology sector. Our London-based Operations Service Manager role offers a hybrid working model, generous benefits including private healthcare, a robust pension scheme, and opportunities for community engagement, all within a supportive culture that fosters professional growth and inclusivity. Join us to make a meaningful impact while enjoying a rewarding work-life balance and the chance to lead transformative projects in adult social care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Service Manager - Care Technology in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Consultancy.uk.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Consultancy.uk.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Operations Service Manager - Care Technology in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Consultancy.uk.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Consultancy.uk.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Consultancy.uk. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Consultancy.uk. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Consultancy.uk
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Consultancy.uk’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
