At a Glance
- Tasks: Drive customer insights and analytics to enhance business growth and experiences.
- Company: Join frog, part of Capgemini Invent, a leader in customer-centric solutions.
- Benefits: Enjoy competitive salary, flexible working, and a focus on employee wellbeing.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be at the forefront of data-driven innovation and make a real impact.
- Qualifications: Experience in customer behaviour analytics and strong project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the role at Consultancy.uk.
Since June 2021, frog is part of Capgemini Invent. Frog partners with customer‐centric enterprises to drive sustainable growth, building and orchestrating experiences at scale while harnessing the power of data and technology. We are inventing the future of customer experiences by delivering market‐defining business models, products, services, brand engagements and communications.
Location: London
Benefits: Competitive
Functional areas: Data Science
An Overview Of The Role: We are seeking a skilled Senior Consultant with hands‐on experience helping organisations deliver value within customer, marketing or commercial domains through data and insights. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills.
What We Look For:
- CX Data & Insights SME: Hands‐on experience working with data within behaviour analytics, marketing, CRM, commercial, web, CDPs or product analytics with core focus in customer experience. Familiar with a range of 1st, 2nd and 3rd party data sources – including transactional/EPOS, digital, retailer, social, loyalty etc.
- Delivery Excellence: Experience developing and implementing insight solutions, MarTech / data‐driven CX solutions or ML/AL solutions. Proven experience owning workstreams including planning, execution, and successful delivery of insights or AI/ML POCs, MVPs and production‐grade solutions.
- Data Visualisation Experience: Utilise visualisation tools such as Power BI or Tableau to present data insights effectively.
- Cloud expertise: Knowledge of cloud platforms (e.g. AWS, GCP, Azure) and tools for data analytics or data science, and experience with data modelling and data management.
- Collaborative team player: Collaborate with cross‐functional teams to understand business challenges and create valuable products/solutions.
- Excellent Communicator: Strong written communication, presentation and data‐driven storytelling skills, with the ability to communicate complex ideas clearly to stakeholders.
- Innovative Mind: A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space.
It Would Be a Bonus If You Have:
- Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector).
- Familiarity with Agentic AI.
- Client delivery experience (for either internal or external customers).
- Familiarity with data analytics tools or programming languages (such as Python, SQL or R).
- Familiarity with ethical considerations and best practices in data analytics, AI and data science.
- People Manager – People management skills, including mentoring, guiding, and developing junior team members.
Need To Know: We don’t just believe in inclusion, we actively go out to make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work‐life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‐to‐day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
frog - Customer Data Analytics - Senior Consultant in London employer: Consultancy.uk
At frog, part of Capgemini Invent, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our London location offers a vibrant work culture where employees are encouraged to thrive through flexible working arrangements, comprehensive wellbeing support, and opportunities for professional growth in the dynamic field of customer data analytics. Join us to be part of a collaborative team that is shaping the future of customer experiences while enjoying a healthy work-life balance.
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