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For Companies At a Glance
- Tasks: Collaborate with clients to enhance customer experience and optimise CRM strategies.
- Company: Capgemini Invent, a leader in customer-centric growth and innovation.
- Benefits: Flexible working, mental health support, and a focus on work-life balance.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge CRM solutions.
- Qualifications: Experience in CRM transformation and strong problem-solving skills.
- Other info: Join a diverse team that values inclusion and offers excellent career growth.
The predicted salary is between 36000 - 60000 Ā£ per year.
frog partners with customerācentric enterprises to build sustainable growth through dataādriven customer experience. This role is a blend of consulting, strategy and CRM technology, where you will help clients optimise their CRM strategy, design and implement solutions that accelerate business value.
What You Will Be Doing
- Collaborate with clients to assess current customer experience and the role of CRM tools.
- Design strategies to improve customer engagement, retention and loyalty.
- Identify opportunities for innovation and process optimisation in customer and employee journeys.
- Support business transformation through adoption of CRM and CX platforms (e.g., Salesforce, Microsoft Dynamics).
- Work with internal and external stakeholders to align solutions with business objectives.
- Serve as key point of contact for clients, ensuring smooth communication and delivery.
You Should Have Some Of The Following Experience
- Previous experience delivering customer experience (CX) or CRM transformation.
- Handsāon experience with CRM platforms such as Salesforce, HubSpot or Microsoft Dynamics.
- Proven ability to design and deliver CRM and CX strategies.
- Expertise in improving customer journeys, communications and experiences to meet business goals.
What We Look For
- Pragmatic problemāsolver focused on practical solutions.
- Proactive, flexible and adaptive to shifting priorities.
- Collaborative team player who builds strong relationships across stakeholders.
- Excellent interpersonal skills and the ability to foster trust.
- Intellectually curious, applying rigorous thinking to solutions.
- Storyteller who can engage colleagues and clients with compelling narratives.
It Would Be a Bonus If You Had
- Experience working with Adobe, Salesforce or Microsoft platforms.
Equal Opportunity & Work Environment
We actively promote inclusion and welcome candidates who have a disability. Capgemini is a Disability Confident Employer (Level 2) and offers flexible working arrangements for all UK employees. Employee wellbeing is a priority ā we support mental health with trained champions and wellbeing apps (Thrive, Peppy). Our culture is flexible, inclusive and supportive of a positive workālife balance.
frog - CRM Strategy Transformation Consultant in London employer: Consultancy.uk
Contact Detail:
Consultancy.uk Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land frog - CRM Strategy Transformation Consultant in London
āØTip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Capgemini or have experience in CRM strategy. A friendly chat can open doors and give you insights that might just land you an interview.
āØTip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous CRM transformations and customer experience projects. This will help you demonstrate your hands-on experience and problem-solving abilities during interviews.
āØTip Number 3
Practice your storytelling! When discussing your experiences, frame them in a way that showcases your impact on customer engagement and business value. Remember, itās all about making a connection with your audience.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace frog - CRM Strategy Transformation Consultant in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Strategy Transformation Consultant. Highlight your experience with CRM platforms and customer experience strategies, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story! Use it to explain why you're passionate about CRM and how your skills can help us drive customer engagement and loyalty. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love pragmatic problem-solvers, so share specific instances where you've designed effective solutions or improved processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Consultancy.uk
āØKnow Your CRM Inside Out
Make sure youāre well-versed in the CRM platforms mentioned in the job description, like Salesforce and Microsoft Dynamics. Familiarise yourself with their features and how they can enhance customer experience. This will help you speak confidently about how you can leverage these tools to drive business value.
āØShowcase Your Problem-Solving Skills
Prepare examples from your past experiences where youāve tackled challenges in customer experience or CRM transformation. Be ready to discuss specific strategies you implemented and the outcomes. This will demonstrate your pragmatic approach and ability to deliver practical solutions.
āØEngage with Compelling Narratives
Practice telling stories that highlight your successes in improving customer journeys and engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will not only make your answers more engaging but also showcase your storytelling skills.
āØBuild Rapport with Stakeholders
During the interview, focus on demonstrating your interpersonal skills. Think of ways to connect with the interviewers by asking insightful questions about their current CRM strategies and challenges. This shows your collaborative spirit and helps build trust right from the start.
