Director - ServiceNow HR Transformation Capability (GTM, Capability & Delivery) in London

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

• Leading GTM solutioning from first conversation to proposal, shaping client HRSD engagement-layer and workflow solutions, translating complex HR and GBS requirements into clear, compelling, high-value transformation propositions.
• Building and scaling a market-leading ServiceNow HRSD capability, growing the team, strengthening delivery methods, and ensuring consultants remain fully certified and equipped to deploy the latest platform capabilities and best-practice approaches.
• Overseeing delivery excellence across a portfolio of engagements, with a hands-on focus on discovery, stakeholder management, transformation design, and business analysis.
• Ensuring consistent quality, alignment, and measurable business outcomes.
• Driving innovation through deep product and market insight, maintaining up-to-date knowledge of ServiceNow HRSD enhancements, AI features, and evolving HR/GBS operating models to inform strategic advisory and elevate solution value.
• Shaping clients’ North Star HR technology architecture, ensuring ServiceNow HRSD is optimally positioned within a broader HR ecosystem and maximising the value of its AI-enabled capabilities to modernise the employee experience.

Your Profile

• Demonstrates strong consulting discipline, with the ability to translate complex HR and GBS workflow challenges into structured, value-driven ServiceNow HRSD solutions.
• Skilled in defining future-state operating models, designing transformation methods, and shaping compelling business cases through clear, logical problem-solving.
• Embodies Invent’s innovation mindset — curious, collaborative, and comfortable challenging existing ways of working.
• Brings a human-centred, design-led approach to transformation and embraces emerging technology (AI, automation, digital workflows) to reimagine the employee experience.
• Leads with clarity and credibility, capable of growing a high-performing HRSD capability, coaching consultants, and influencing senior stakeholders.
• Demonstrates strong stakeholder management, executive presence, and the ability to guide cross-functional teams through ambiguity toward aligned outcomes.
• Deep expertise in ServiceNow HRSD platform capabilities, including case management, lifecycle events, and AI-enabled features.
• Adept at shaping “North Star” HR technology architectures and advising on how HRSD integrates into a broader HR ecosystem.
• Maintains current knowledge of platform updates and HR technology trends.

Helpful Certifications

• Certified Implementation Specialist – HRSD (strongly recommended)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) (beneficial for architectural conversations)

Need to Know

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.