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For Companies At a Glance
- Tasks: Enhance client customer service operations and optimise technologies like Salesforce.
- Company: Leading consulting firm in Greater London with a focus on innovation.
- Benefits: Flexible hybrid working options and a dynamic work environment.
- Why this job: Shape future customer journeys and make a real impact in business transformations.
- Qualifications: Previous consulting experience in customer service and knowledge of CRM platforms.
- Other info: Exciting opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading consulting firm in Greater London is seeking a CX Transformation Consultant/Senior Consultant to enhance client customer service operations.
Responsibilities include:
- Optimizing technologies like Salesforce and Microsoft Dynamics
- Improving engagement strategies
- Supporting business transformations
Candidates should have previous consulting experience in customer service and knowledge of CRM platforms.
The position offers a dynamic environment with flexible hybrid working options.
CX Transformation Consultant — Shape Future Customer Journeys in London employer: Consultancy.uk
Contact Detail:
Consultancy.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Transformation Consultant — Shape Future Customer Journeys in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the consulting world, especially those who have experience with customer service transformations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss how you've optimised technologies like Salesforce or Microsoft Dynamics in past roles. Real-life examples will make you stand out.
✨Tip Number 3
Prepare for interviews by researching the company’s current customer engagement strategies. Tailor your answers to show how you can enhance their operations and support their business transformations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace CX Transformation Consultant — Shape Future Customer Journeys in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your consulting experience and any specific work with CRM platforms like Salesforce or Microsoft Dynamics. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience transformation and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, highlight examples where you've successfully improved customer service operations or engagement strategies. We’re looking for candidates who can think critically and drive change, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Consultancy.uk
✨Know Your CRM Inside Out
Make sure you’re well-versed in Salesforce and Microsoft Dynamics. Brush up on their features and how they can enhance customer service operations. Being able to discuss specific examples of how you've used these platforms in previous roles will really impress the interviewers.
✨Showcase Your Consulting Experience
Prepare to share detailed stories from your past consulting roles, especially those that highlight your ability to improve customer engagement strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Understand the Company’s Vision
Research the consulting firm thoroughly. Understand their approach to customer experience transformation and be ready to discuss how your skills align with their goals. This shows genuine interest and helps you tailor your answers to what they value.
✨Embrace the Hybrid Work Culture
Since the position offers flexible hybrid working options, be prepared to discuss how you manage your time and productivity in a hybrid environment. Share any experiences you have with remote work and how you maintain effective communication with teams and clients.
