At a Glance
- Tasks: Collaborate with social care professionals to create innovative solutions for complex cases.
- Company: Join PA Consulting, a leader in care technology and social impact.
- Benefits: Enjoy flexible working, generous leave, and health perks for you and your family.
- Other info: Dynamic role with opportunities for community involvement and career growth.
- Why this job: Make a real difference in people's lives through technology and creative problem-solving.
- Qualifications: Experience in health or social care, strong communication, and a passion for innovation.
The predicted salary is between 55000 - 65000 £ per year.
Hybrid working – you are expected to be in the office or on client site a minimum of 2 days per week, with the exact time and location varying by role or assignment, up to 5 days per week on a client site. Flexible working – you manage your time and diary to suit your work/life balance. The role requires at least 4 days a week in the office. It will be anchored by a dedicated team hub, likely based in West London, with occasional travel to other sites and potential for further national travel. It is a 40‑hour per week role, worked within 9 am to 6 pm Monday to Friday.
We are seeking a talented and solutions‑focused Complex Case Manager to join our Argenti care technology team supporting our partnership with Northwest London Council. This permanent, full‑time role is ideal for someone passionate about using technology to improve lives, thriving on creative problem‑solving, and excelling at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.
Responsibilities
- Work in partnership with social care professionals: collaborate closely with frontline colleagues, drawing out key needs and challenges, and co‑designing bespoke, person‑centred solutions for complex cases.
- Advise and support: guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence‑based and innovative.
- Support specialist Care Technology installations: complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
- Champion service user outcomes: ensure every solution is truly person‑centred, aspirational, and enhances independence, wellbeing, and safety.
- Document and share learnings: capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
- Contribute to Argenti‑wide innovation and evaluation: play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to shape the future of care technology.
Qualifications
- Experience supporting vulnerable people within a health or social care setting.
- Experience working with care technology or related technology solutions.
- Strong motivation to improve the lives of vulnerable people through innovative approaches.
- Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials.
- Demonstrated technical aptitude and ability to learn new technologies.
- Collaborative team player with strong partnership‑working skills.
- Strong organisational and project management skills with attention to detail.
- Enjoys problem‑solving and finding creative solutions to complex challenges.
- Adaptable, resilient, and comfortable working across varied scenarios.
- Good analytical skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Desirable (but Not Essential)
- Experience working with a council in an adult social care context.
- Hands‑on experience installing or using care technology.
- Experience working with a monitoring organisation.
Security Requirements
Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard. Some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e., you are a British citizen or have been resident in the UK for the past 5 years). If you’re unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.
Benefits
- Health and lifestyle perks accompanying private healthcare for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity‑based initiatives.
- Annual performance‑based bonus.
- PA share ownership.
- Tax‑efficient benefits (e.g., cycle to work, give as you earn).
Complex Case and Programme Manager - West London employer: Consultancy.uk
At PA Consulting, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions flexibility and collaboration. Our Complex Case and Programme Manager role in West London not only provides the opportunity to make a meaningful impact on vulnerable lives through innovative care technology but also supports your professional growth with access to health perks, generous leave, and a commitment to community initiatives. Join us to thrive in a supportive environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Case and Programme Manager - West London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Consultancy.uk.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Consultancy.uk!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Consultancy.uk, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Consultancy.uk or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Complex Case and Programme Manager - West London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Consultancy.uk:Before hitting send, make sure to tailor your application specifically to Consultancy.uk! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Consultancy.uk
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
