At a Glance
- Tasks: Collaborate with social care professionals to create innovative tech solutions for vulnerable individuals.
- Company: Join a forward-thinking team dedicated to improving lives through technology.
- Benefits: Enjoy flexible working, generous leave, and health perks for you and your family.
- Other info: Be part of a diverse team committed to innovation and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in health or social care, strong communication, and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
Flexible working – we are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance. This is a hybrid role with at least 4 days a week in the office. The role will be anchored by a dedicated team hub, likely based in West London, and may require occasional travel to other sites, with potential for further national travel. The role is for 40 hours a week worked within 9am to 6pm Monday to Friday.
We are seeking a talented and solutions‑focused Complex Case Manager to join our Argenti care technology team supporting our partnership with Northwest London Council. This permanent, full‑time role is ideal for someone passionate about using technology to improve lives, thrives on creative problem‑solving, and excels at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.
Sitting at the heart of our personalised Care Technology offer, this role involves supporting the development and delivery of bespoke Care Technology solutions for vulnerable individuals with more complex or unique needs. Working closely with Argenti partners and social care practitioners, you will support processing complex Care Technology referrals by exploring innovative, tailored options to help meet the desired outcomes and challenges of the people we support.
You will need to be highly skilled at engaging with social care professionals, hosting regular conversations to fully draw out key needs, risks, and aspirations, and working together to co‑design the most effective technology‑enabled solutions. You’ll have access to our full portfolio of Argenti Care Technology products, and your specialist knowledge will be essential in matching the right technology (or combination of technologies) to the needs of individuals facing the most complex situations. The ability to think flexibly and creatively is crucial, as is an openness to sourcing or proposing new solutions for testing and piloting where existing options don’t meet requirements.
Responsibilities
- Work in partnership with social care professionals: collaborate closely with frontline colleagues, drawing out key needs and challenges, and co‑designing bespoke, person‑centred solutions for complex cases.
- Advise and support: guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence‑based and innovative.
- Support specialist Care Technology installations: complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
- Champion service user outcomes: ensure every solution is truly person‑centred, aspirational, and enhances independence, wellbeing, and safety.
- Document and share learnings: capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
- Contribute to Argenti‑wide innovation and evaluation: play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to influence the future of care technology.
Qualifications
- Experience supporting vulnerable people within a health or social care setting.
- Experience working with care technology or related technology solutions.
- Strong motivation to improve the lives of vulnerable people through innovative approaches.
- Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials.
- Demonstrated technical aptitude and ability to learn new technologies.
- Collaborative team player with strong partnership‑working skills.
- Strong organisational and project management skills with attention to detail.
- Enjoys problem‑solving and finding creative solutions to complex challenges.
- Adaptable, resilient, and comfortable working across varied scenarios.
- Good analytical skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Desirable (but Not Essential)
- Experience working with a council in an adult social care context.
- Hands‑on experience installing or using care technology.
- Experience working with a monitoring organisation.
Benefits
- Health and lifestyle perks accompanying private healthcare for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity‑based initiatives.
- Annual performance‑based bonus.
- PA share ownership.
- Tax‑efficient benefits (cycle to work, give as you earn).
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Complex Case and Programme Manager - West London employer: Consultancy.uk
As a Complex Case and Programme Manager with our Argenti care technology team in West London, you will thrive in a supportive and innovative work culture that prioritises flexibility and work-life balance. With access to comprehensive health benefits, generous annual leave, and opportunities for professional growth, you will be empowered to make a meaningful impact on the lives of vulnerable individuals through technology-driven solutions. Join us in a collaborative environment where your contributions are valued, and diversity is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Case and Programme Manager - West London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Consultancy.uk.
✨Attend Social Work Events and Workshops
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✨Showcase Your Passion and Expertise
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✨Leverage Your Network
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We think you need these skills to ace Complex Case and Programme Manager - West London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Consultancy.uk:Before hitting send, make sure to tailor your application specifically to Consultancy.uk! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Consultancy.uk
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
