Strategic Operations Manager - Sales Transformation in City of London

Strategic Operations Manager – Sales Transformation

PA Consulting – London, United Kingdom

Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise across multiple sectors. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life.

Job Description

This is a hybrid role, requiring a minimum of two days a week in our London, Victoria office, in line with company policy. The primary objectives of the role are to drive sales behaviour change in PA through the CSU (Central Support Unit) team and the Sales Transformation programme. Each workstream within the CSU and the Transformation programme has a leader and a team. The role is to drive the effectiveness of all, reporting to the Head of the CSU and supported by a Sales Operations Lead.

Responsibilities

• Provide ad‑hoc project management, analysis and materials in support of the overall drive for improved sales, including the bid content management programme in preparation for AI bid writing tool implementation.
• Support sales activation, sales campaigns, sector marketing campaigns and account best practice across PA.
• Structure, gather and make available bite‑size training workshops and facilitators in sales subjects (e.g. bid writing, win themes, commercial models, relationship masterclasses).
• Develop and maintain the onboarding training for all new CSU recruits.
• Maintain all sales and CSU‑related SharePoint sites (Bid Manual, Sales Hub, Bidding Excellence, CSU, Bid Writing guides, Sales transformation).
• Become a super‑user of CRM, LinkedIn and other sales‑related platforms to provide best‑practice advice and guidance to the wider business.
• Support creation of Sales Board Papers, QBRs and other regular reports.
• Maintain agile ways of working, implement a strong governance process, remain driven until behaviour change and impact are achieved, integrate outputs into campaigns, provide progress reports and workshop management.

Qualifications / Key Skills and Experience

• Demonstrable experience in sales activation, account management and supporting sales campaigns.
• Strong knowledge of sales technologies such as CRM systems and LinkedIn, with ability to coach others.
• Skilled in delivering training workshops, bite‑size learning sessions and creating impactful sales communications.
• Excellent project management and analytical abilities, with keen attention to detail.
• Proven capability in supporting technology change initiatives and driving best practice adoption.
• People skills – build relationships quickly and deliver impact through those relationships.
• Knowledge – act as a single point of contact for sales‑related knowledge.
• Organised – punctilious and tenacious about actions, promises, and deliverables.
• Sales‑led – growth oriented, able to spot and help develop potential opportunities.
• Self‑starter – comfortable defining own tasks when working directly with a variety of PA leaders.
• Proactive – understand the overall objective of the role and manage time and resources to deliver.

Benefits

• Health and lifestyle perks including private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity‑based initiatives.
• Annual performance‑based bonus.
• PA share ownership.
• Tax‑efficient benefits (cycle to work, give as you earn).

Adjustments or Accommodations

Should you need any adjustments or accommodations during the recruitment process, please contact us at recruitment enquiries@paconsulting.com.

Equal Opportunity Statement

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from under‑represented groups.

Apply today

Complete our online application to be considered for this role.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Business Consulting and Services