Fire and Security Office Manager in Coalville

A well-established and growing engineering services business is seeking an experienced Office Manager to oversee the day-to-day running of its service operations. This is an excellent opportunity for someone with a background in Fire & Security, Facilities Management or another service-led engineering environment who is looking to play a key role within a busy and expanding organisation.

Working closely with the senior leadership team, you will lead the office administration function, support operational performance and ensure engineers, customers and clients receive an efficient and professional service.

As Office Manager, you will be responsible for managing the administration team while overseeing the smooth running of daily service operations. You will coordinate engineer scheduling, monitor workloads and ensure service reports, compliance documentation and quotations are processed accurately and within agreed timescales.

You will work closely with engineers, customers and suppliers to ensure reactive maintenance, planned preventative maintenance (PPM) and remedial works are delivered efficiently while maintaining excellent levels of customer service. The role also involves producing operational reports, monitoring key performance indicators and identifying opportunities to improve processes and operational efficiency.

• Manage and support the office administration team.
• Coordinate the scheduling and planning of engineers.
• Oversee customer portals and compliance documentation.
• Monitor reactive maintenance, PPMs and remedial works.
• Liaise with customers, engineers and suppliers to ensure works are completed efficiently.
• Produce operational reports and monitor KPIs.
• Support the implementation and ongoing use of service management software.
• Review and improve office procedures and processes.
• Maintain high standards of customer service across the business.
• Support the senior management team with the day-to-day running of operations.

Applicants MUST have previous experience as an Office Manager, Service Manager or Senior Service Administrator within a service-led engineering environment such as Fire & Security, Facilities Management, HVAC, Building Services or a similar industry. You should have experience scheduling engineers, managing customer portals and compliance documentation, and supervising an administration team. Strong organisational skills, excellent communication and customer service abilities, and confidence using service management software are all essential.

Experience with field service management systems and an understanding of reactive maintenance, PPM scheduling, remedial works and service level agreements would be highly advantageous.

• Basic salary of £30,000-£35,000 per annum.
• Company pension scheme.
• Ongoing training and professional development.
• Genuine opportunities for career progression.
• Friendly, supportive and collaborative working environment.
• Free on-site parking.

This opportunity is with a growing engineering services business that has built a strong reputation for delivering high-quality maintenance, compliance and installation services across a wide range of commercial clients. The company continues to invest in its people, systems and operational processes, offering employees the opportunity to develop their careers within a supportive and forward-thinking environment.

If you're an organised and proactive Office Manager looking to join a growing business where you can make a real impact, we'd love to hear from you.