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Service Designer - Unified Communications & Telco
Location: Berkshire, Hybrid and Flexible Working
Contract: Intially 3-6 Months
We are seeking an experienced Service Designer with a strong background in Unified Communications and Telecommunications to support the design, optimisation and enhancement of UC services and customer experiences.
Working closely with business and technical stakeholders, you will define service requirements, facilitate discovery workshops, map end-to-end processes, and design scalable service models across voice, collaboration and communications platforms.
- Proven Service Design experience within a Telecommunications environment
- Strong Unified Communications experience, ideally including RingCentral.
- Good understanding of UC services such as telephony, voice, contact centre, collaboration and communication platforms.
- Experience designing or improving operational and customer-facing services within a UC environment.
- Strong stakeholder management and workshop facilitation skills.
- Ability to capture and document current and future-state processes.
- Experience analysing requirements and presenting solution options, including associated benefits, risks and trade-offs.
- Excellent problem-solving and communication skills.
- Knowledge of AI-enabled capabilities within Unified Communications and Contact Centre platforms.
- Understanding of governance, compliance and regulatory considerations relating to AI adoption.
- Experience supporting service transformation and operational improvement initiatives.
This role would suit a consultant who combines service design expertise with real-world Unified Communications knowledge and can effectively bridge the gap between business stakeholders and technical delivery teams.
Required Skills
service design unified communications process mapping stakeholder management ringcentral
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Service Designer in Newbury employer: Consult
At Consult, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our North America team is dedicated to professional growth, offering robust training and development opportunities while working in a fast-paced, innovative environment. Join us to be part of a collaborative team that values your contributions and supports your career aspirations in the exciting MedTech sector.
