Role: SC Cleared Service Designer
Industry: Consulting
Start: ASAP
Rate: £550 per day Inside IR35
Contract Length: 3+ months (extensions likely and expected)
Role Overview
We are seeking an experienced Service Designer with active SC Clearance to help design and improve complex end-to-end digital services across public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service) / CDDO standards.
Key Responsibilities
- End-to-End Service Mapping: Map user journeys, blueprints, and touchpoints across physical and digital channels.
- GDS Alignment: Ensure service designs meet the Service Standard and accessibility regulations (WCAG 2.1 AA).
- Cross-Functional Collaboration: Partner closely with User Researchers, Interaction Designers, Product Managers, and Technical Architects.
- Problem Solving: Identify pain points, bottlenecks, and opportunities to streamline complex user and organizational processes.
- Stakeholder Management: Facilitate workshops and articulate design decisions to both technical and non-technical stakeholders.
Requirements & Qualifications
- Active SC Clearance: Must hold valid UK Security Clearance (SC).
- Service Design Experience: Proven track record in designing user-centered end-to-end services, ideally within UK Government or Defense sectors.
- GDS Standards: Strong working knowledge of the GDS Service Standard and Service Manual.
- Tooling: Experience using design and prototyping tools (e.g., Miro, Figma, Lucidchart).
- Communication: Exceptional storytelling, workshop facilitation, and stakeholder engagement skills.
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Service Designer in London employer: Consult
At Consult, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our North America team is dedicated to professional growth, offering robust training and development opportunities while working in a fast-paced, innovative environment. Join us to be part of a collaborative team that values your contributions and supports your career aspirations in the exciting MedTech sector.
