At a Glance
- Tasks: Lead international technical support and training for fire protection solutions.
- Company: Join Potter Global Technologies, a leader in fire safety innovation.
- Benefits: Employee ownership, generous time off, and continuous learning opportunities.
- Other info: Inclusive culture focused on innovation and personal growth.
- Why this job: Make a real impact in life safety while travelling and collaborating globally.
- Qualifications: Experience in fire systems and strong technical training skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: REMOTE / Regular visits to Portsmouth, UK [Regional Training Center] and frequent regional and international travel
Business Line: Technical Support & Training / Fire Detection / Fire Suppression
Reports To: VP, International Sales & Marketing
External Clients: Consultants / EPC Contractors / MEP Consultants / Integrators / End-Users
Our client, Potter Global Technologies, is a global leader in fire protection, delivering advanced fire detection and fire suppression solutions for mission-critical environments where uptime, asset protection, and operational resilience are paramount. Their technologies are trusted worldwide across commercial, industrial, infrastructure, and high-risk sectors.
Job Purpose
As an International Technical Support & Training Manager, you will lead international technical support, customer training, and technical education activities for the Potter and Safe Signal product ranges outside of the United States. You will become the recognized technical expert for their N2 Nitrogen Corrosion Prevention Solutions, Suppression Switches, and Releasing Panels, supporting global growth and customer success.
Key Responsibilities
- Serve as the lead international technical support expert for Potter and Safe Signal products.
- Provide advanced technical support and troubleshooting for N2 Nitrogen Corrosion Prevention Systems, Suppression Switches, and Releasing Panels.
- Support distributors, installers, consultants, engineers, and end users with technical guidance and issue resolution.
- Manage technical escalations and international RMA processes in collaboration with engineering and product teams.
- Develop and deliver international technical training programs, webinars, workshops, and certification courses.
- Create and maintain technical training materials, presentations, manuals, and digital learning resources.
- Deliver classroom, hands-on, and on-site training at our Portsmouth facilities and international customer locations.
- Support and mentor regional technical teams and trainers to ensure consistent global technical support standards.
- Act as the technical subject matter expert for N2 corrosion prevention and suppression solutions.
- Educate customers and partners on corrosion prevention, nitrogen applications, suppression integration, and system benefits.
- Support sales and business development teams through technical presentations, demonstrations, and customer engagement.
- Represent Potter and Safe Signal at trade shows, seminars, and industry events worldwide.
- Collaborate with engineering, product management, and marketing teams on product launches, customer education, and continuous improvement initiatives.
- Maintain knowledge of international industry standards, regulations, and emerging technologies.
- Take on additional responsibilities as needed to support business objectives and team success.
Required Skills & Abilities
- Extensive experience within the fire alarm, suppression, or life safety systems industry.
- Strong technical knowledge of releasing panels, suppression systems, fire alarm interfaces, system commissioning and troubleshooting.
- Proven experience in technical support, field engineering, commissioning, technical training, or technical leadership roles.
- Experience delivering technical training to engineers, distributors, and customers.
- Experience developing structured technical training programs or certification programs.
- Strong presentation, communication, and public speaking skills.
- Ability to explain complex technical concepts clearly and confidently to diverse audiences.
- Strong problem-solving and diagnostic capabilities.
- Comfortable working internationally across multiple regions and cultures.
- Willingness to travel internationally on a regular basis.
The Culture
- Build strong relationships—with teammates, partners, and customers.
- Take pride in knowing every product we build serves the purpose of protecting lives.
- Listen actively, coach frequently, and own our results.
- Foster innovation, value curiosity, and believe that experimentation is part of growth.
- Create a welcoming and inclusive space where everyone belongs.
- Take ownership of our work—quality and safety are at the core of what we do.
Benefits That Matter
- Employee Ownership Program – You're not just an employee—you're an owner. We share success together.
- Generous paid time off and holidays.
- Continuous learning and development opportunities.
- Financial Wellness programs including complimentary Certified Financial Planner sessions.
- Recognition programs that celebrate individual and team wins.
- A mission-driven team that supports life-saving outcomes, every day.
This is a full-time position, on-site at their Portsmouth, UK location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.
Our client is an equal opportunities employer, dedicated to creating a workplace where all employees can thrive. They welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Reasonable adjustments will be provided for candidates or employees with disabilities.
International Technical Support & Training Manager [Fire Protection] in Portsmouth employer: Consult Group
Potter Global Technologies is an exceptional employer, offering a dynamic work culture that prioritises collaboration, innovation, and personal growth. With a strong commitment to employee ownership, generous paid time off, and continuous learning opportunities, team members are empowered to thrive in their roles while contributing to life-saving outcomes globally. The Portsmouth location serves as a hub for technical training and support, providing employees with the chance to engage directly with cutting-edge fire protection technologies and a diverse international clientele.
StudySmarter Expert Advice🤫
We think this is how you could land International Technical Support & Training Manager [Fire Protection] in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. Building connections can open doors and give you insider info about job opportunities.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or presentation that highlights your technical skills and training experience. This will help you stand out during interviews and showcase your value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your technical knowledge clearly and engagingly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our mission to create safer environments worldwide.
We think you need these skills to ace International Technical Support & Training Manager [Fire Protection] in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in fire systems and technical support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Your Passion for Training:Since this role involves a lot of training and customer engagement, let us know about your passion for teaching and sharing knowledge. Share examples of how you've successfully trained others or led workshops in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's relevant to the fire protection industry. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Consult Group
✨Know Your Fire Systems
Make sure you brush up on your knowledge of fire alarm, suppression, and life safety systems. Be ready to discuss specific technologies like N2 Nitrogen Corrosion Prevention Solutions and Releasing Panels. Showing that you understand the technical details will impress your interviewers.
✨Prepare for Technical Scenarios
Expect to be asked about troubleshooting and technical support scenarios. Think of examples from your past experience where you resolved complex issues or delivered training. This will demonstrate your problem-solving skills and ability to communicate technical concepts clearly.
✨Showcase Your Training Skills
Since this role involves a lot of training, prepare to discuss how you've developed and delivered training programs in the past. Bring along any materials you've created, like presentations or manuals, to showcase your ability to educate others effectively.
✨Emphasise Your International Experience
Given the global nature of the role, highlight any international experience you have. Talk about how you've worked across different cultures and regions, and how you can adapt your communication style to suit diverse audiences. This will show that you're ready for the travel and collaboration aspects of the job.
