At a Glance
- Tasks: Manage and support channel partners, ensuring their success with telecom solutions.
- Company: Leading telecoms provider focused on partner success and relationship building.
- Benefits: Competitive salary, health plan, loyalty holidays, and clear progression opportunities.
- Other info: Enjoy team events, incentives, and a supportive work environment.
- Why this job: Join a dynamic team and help partners thrive in the telecom industry.
- Qualifications: Experience in telecoms or customer service, with strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Location: Huntingdon
Salary: £30 - 35k OTE, £35 - 40k
Construo Recruitment is working with a leading telecoms provider to recruit a Partner Success Executive. This role blends account management and customer support, focused on helping channel partners succeed with hosted voice and connectivity solutions. This is a non‐targeted, relationship‐led role, supporting partners who generate their own sales.
Key Responsibilities- Manage and support a portfolio of channel partners
- Build strong relationships with key stakeholders
- Handle escalations and ensure smooth service delivery
- Monitor orders, tickets, and provisioning workflows
- Provide performance insights and identify growth opportunities
- Support onboarding and ongoing partner success
- Experience in telecoms, VoIP, or connectivity support
- Background in account management or customer service
- Strong communication and organisational skills
- Comfortable managing multiple priorities and stakeholders
- Ability to deliver product demos (desirable)
- Pension & health plan
- Loyalty holiday scheme
- 3 Years salary for death in service
- Pension with employer contributions
- Medicash health benefit
- On‐site parking
- Team events & incentives
- Clear progression opportunities
Customer Account Manager employer: Construo
Construo is an excellent employer that prioritises the safety and professional development of its employees. Located in Peterborough, we offer a competitive salary alongside opportunities for overtime and ongoing training, fostering a supportive work culture that values growth and expertise in fire safety. Join us to be part of a dedicated team committed to excellence in fire protection solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer support. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience in telecoms and VoIP.
✨Tip Number 3
Showcase your skills! If you’ve got experience delivering product demos, make sure to highlight that in conversations with potential employers. It’s a great way to demonstrate your value and how you can help channel partners succeed.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in telecoms, account management, and customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping channel partners succeed. Share specific examples of how you've built strong relationships in previous roles.
Showcase Your Communication Skills:Since this role involves managing multiple stakeholders, it's crucial to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure we can see how you effectively handle escalations and ensure smooth service delivery.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Construo
✨Know Your Stuff
Make sure you brush up on the telecoms and VoIP industry. Understand the products and services the company offers, especially hosted voice and connectivity solutions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships with channel partners, be ready to share examples from your past experiences. Think of times when you successfully managed accounts or resolved customer issues. Highlight your communication skills and how you handle escalations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing multiple priorities or supporting a partner through a tough time. Practise your responses to these scenarios so you can demonstrate your problem-solving abilities and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process for new partners, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
