At a Glance
- Tasks: Manage high-quality cleaning services and lead dynamic teams across client sites.
- Company: Join a leading specialist cleaning services company in London and the South East.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting role with opportunities for growth and innovation in service delivery.
- Why this job: Make a real difference by ensuring top-notch service delivery and client satisfaction.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Service Delivery Manager - Specialist Cleaning Services Reports To Operations Manager / Director Location London and South East (office based in Sutton, Surrey) The Cleaning Service Delivery Manager is responsible for ensuring the consistent delivery of high-quality cleaning services across a portfolio of client sites.
The role involves managing operational performance, leading and developing cleaning teams, maintaining strong client relationships, ensuring compliance with health and safety standards, and driving continuous service improvement.
Key Responsibilities Service Delivery Oversee the day-to-day delivery of cleaning services across multiple client locations.
Ensure all contractual obligations and service level agreements (SLAs) are achieved.
Conduct regular quality inspections and implement corrective actions where required.
Develop and maintain efficient work schedules and resource allocation.
Monitor service performance using KPIs and operational reporting.
Client Relationship Management Build and maintain positive relationships with clients.
Conduct regular client review meetings and site visits.
Respond promptly to client concerns, complaints, and service requests.
Identify opportunities to enhance service delivery and generate additional business.
Quality Assurance Maintain high standards of presentation, cleanliness, and customer satisfaction.
Key Performance Indicators (KPIs...
Service Delivery Manager employer: Construkt RS
Construkt RS is an excellent employer for Fire and Security Engineers, offering a supportive work culture that values safety and quality. With flexible hours and a focus on employee growth, you will have the opportunity to enhance your skills while working on diverse projects in the vibrant locations of Hemel Hempstead and Woodford Green. Join us for meaningful work that makes a difference in the community.
