At a Glance
- Tasks: Lead a dynamic team to enhance customer success across Southern Europe.
- Company: Join Constructor.io, a leader in product search and discovery technology.
- Benefits: Enjoy remote work, competitive pay, and a home office stipend.
- Other info: Be part of a diverse team committed to continuous improvement and growth.
- Why this job: Make a real impact by helping customers thrive with innovative tech solutions.
- Qualifications: Fluent in French, with strong leadership and customer relationship skills.
The predicted salary is between 56700 - 69300 £ per year.
About You
You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.
About Us
Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.
About The Position
As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.
Your responsibilities will include:
- Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries).
- Ensuring customers successfully go live and continue to see measurable value from Constructor's product.
- Building and enabling your team to build trusted relationships across complex enterprise organizations: from engineers, data, and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, up to VP and C-level executives.
- Translating technical concepts, product capabilities, and performance data into clear business value connecting Constructor's work to outcomes like conversion, revenue, customer experience, and operational efficiency.
- Implementing and iterating on scalable processes and best practices to support team growth.
- Acting as an escalation point for complex customer challenges and leading from the front when hands-on engagement is required.
Requirements
- French is a must for this role; and additional languages are welcome bonuses.
- Based in EMEA, ideally in Southern Europe.
- At least three years leading teams, with a minimum of three direct reports.
- At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
- Experience building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives.
- Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs.
- Strong influencing and stakeholder-management skills, including the ability to create momentum without direct authority.
- Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.
- Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.
Benefits
- A competitive compensation package including stock options.
- Fully remote team - choose where you live.
- Work from home stipend! We want you to have the resources you need to set up your home office.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Parental leave for qualified employees.
- Work with smart people who will help you grow and make a meaningful impact.
Diversity, Equity, and Inclusion at Constructor
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
How we handle your data.
By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized.
Remote Team Lead Customer Success - Southern Europe in Suffolk employer: Constructor
Constructor is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising empathy, curiosity, and continuous improvement. As a Regional Manager in Customer Success, you will have the opportunity to lead a passionate, remote-first team while driving meaningful customer outcomes across the EMEA region. With a strong focus on employee growth through training and development, along with a competitive leave package and stock options, Constructor empowers its employees to thrive in a fast-paced, innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Team Lead Customer Success - Southern Europe in Suffolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Constructor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Constructor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Team Lead Customer Success - Southern Europe in Suffolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Constructor:Your cover letter is your chance to shine! Tell us why you want to work at Constructor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Constructor!
How to prepare for a job interview at Constructor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
