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For Companies At a Glance
- Tasks: Lead and develop a high-performing Customer Success team across EMEA.
- Company: Join Constructor, a cutting-edge platform revolutionising ecommerce search and discovery.
- Benefits: Enjoy remote work, training opportunities, stock options, and generous paid time off.
- Other info: Be part of a passionate, global team focused on continuous improvement.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience in customer success management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
About You
You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting.
What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience.
About the Position
As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams.
About Us
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimise for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalisation capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so.
Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
Your responsibilities will include:
- Leading, coaching, and developing a team of Customer Success Managers across EMEA
- Ensuring customers successfully go live and continue to see measurable value from Constructor’s product
- Driving high standards of customer experience, adoption, and engagement across the region
- Implementing and iterating on scalable processes and best practices to support team growth while improving service quality
- Building and maintaining strong executive relationships within customer organisations
- Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success
- Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required
- Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals
- Helping shape clear internal and external narratives around customer needs, priorities, and success criteria
- Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively
- Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes
About the Team
We’re a passionate, global, remote-first team who love tackling complex problems and making our customers’ and colleagues’ lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results.
Requirements
- Several years of experience working directly with customers and large, complex organisations in a technical environment
- Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
- Experience supporting enterprise customers and navigating multi-stakeholder organisations
- Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
- Excellent communication, coaching, and interpersonal skills
- Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
- Strong influencing skills and the ability to motivate both your team and cross-functional partners
- A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
- Genuine enjoyment of working with customers and solving new problems
Bonus: Fluency in multiple languages
Leave Package
- Work From Home
- Training & Development
- Stock Option Plan
- Paid Time Off
Regional Manager, Customer Success EMEA (Remote) employer: Constructor
Contact Detail:
Constructor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager, Customer Success EMEA (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Keep it concise but impactful, focusing on measurable outcomes you've achieved in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Regional Manager, Customer Success EMEA (Remote)
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for technology and customer success shine through in your application. We want to see how your passion aligns with our mission at Constructor, so don’t hold back!
Tailor Your Experience: Make sure to highlight your experience in managing Customer Success teams and working with enterprise customers. We’re looking for specific examples that demonstrate your ability to drive measurable outcomes and improve customer experiences.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Constructor
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics that drive customer success, such as adoption rates and customer satisfaction scores. Be ready to discuss how you've used these metrics in your previous roles to improve outcomes for customers.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you coached a team member to success or implemented a new process that improved performance. This will demonstrate your ability to build high-performing teams.
✨Understand the Product Inside Out
Familiarise yourself with Constructor’s platform and its unique features. Be prepared to discuss how you would help customers integrate and optimise their use of the product. Showing genuine curiosity about the technology will impress your interviewers.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle complex customer challenges or navigate multi-stakeholder environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and strategic thinking.