At a Glance
- Tasks: Lead and develop a high-performing Customer Success team across EMEA.
- Company: Join Constructor, a cutting-edge platform revolutionising ecommerce search and discovery.
- Benefits: Enjoy remote work, training opportunities, stock options, and generous leave.
- Other info: Be part of a passionate, global team focused on continuous improvement.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience in customer success management and strong communication skills required.
The predicted salary is between 59400 - 72600 £ per year.
About You
You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting.
What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience.
About the Position
As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams.
About Us
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so.
Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.
Your responsibilities will include:
- Leading, coaching, and developing a team of Customer Success Managers across EMEA
- Ensuring customers successfully go live and continue to see measurable value from Constructor’s product
- Driving high standards of customer experience, adoption, and engagement across the region
- Implementing and iterating on scalable processes and best practices to support team growth while improving service quality
- Building and maintaining strong executive relationships within customer organisations
- Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success
- Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required
- Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals
- Helping shape clear internal and external narratives around customer needs, priorities, and success criteria
- Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively
- Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes
About the Team
We’re a passionate, global, remote-first team who love tackling complex problems and making our customers’ and colleagues’ lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results.
Requirements
- Several years of experience working directly with customers and large, complex organisations in a technical environment
- Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
- Experience supporting enterprise customers and navigating multi-stakeholder organisations
- Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
- Excellent communication, coaching, and interpersonal skills
- Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
- Strong influencing skills and the ability to motivate both your team and cross-functional partners
- A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
- Genuine enjoyment of working with customers and solving new problems
Bonus: Fluency in multiple languages
Benefits
- Leave Package
- Work From Home
- Training & Development
- Stock Option Plan
- Paid Time Off
Regional Manager, Customer Success EMEA employer: Constructor
Constructor is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising empathy, curiosity, and continuous improvement. As a Regional Manager in Customer Success, you will have the opportunity to lead a passionate, remote-first team while driving meaningful customer outcomes across the EMEA region. With a strong focus on employee growth through training and development, along with a competitive leave package and stock options, Constructor empowers its employees to thrive in a fast-paced, innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager, Customer Success EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Constructor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Constructor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Manager, Customer Success EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Constructor:Your cover letter is your chance to shine! Tell us why you want to work at Constructor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Constructor!
How to prepare for a job interview at Constructor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
