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For Companies At a Glance
- Tasks: Ensure customer success by enhancing their product experience and managing support requests.
- Company: Join a fast-growing tech company revolutionising product search for major retailers.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be the face of innovation, helping customers thrive with cutting-edge technology.
- Qualifications: 3+ years in customer success or technical roles, strong problem-solving skills.
- Other info: Dynamic team culture focused on empathy, curiosity, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About You
You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.
About Us
Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine‑learning challenge with the specific goal of improving metrics like revenue. We’re approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.
About the Position
As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.
Your specific responsibilities will include:
- Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results.
- Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments.
- Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful.
- Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources.
- Fielding and troubleshooting customer support requests.
- Creating and updating customer documentation and training materials as needed.
- Always looking for new ways you can make our integration process more robust and make customers feel even more successful.
A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical.
Customer Success Manager in London employer: Constructor
Contact Detail:
Constructor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and customer success stories. This will help you show how you can contribute to their mission of making customers happy.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've triaged issues in the past and how you can apply that experience to help customers succeed with the company's product.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for technology and customer success shine through in your application. We want to see how you connect with our mission and values, so don’t hold back on sharing your excitement!
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and problem-solving. We’re looking for someone who can triage issues effectively, so give us examples of how you've done this in the past.
Be Personable: Remember, you’ll be the face of our company to customers! Use a friendly tone in your application that reflects your ability to build relationships and make people happy. We love a good personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Constructor
✨Know the Product Inside Out
Before your interview, make sure you understand Constructor.io's product and how it benefits customers. Familiarise yourself with its features and metrics that matter. This will help you demonstrate your passion for technology and your ability to communicate its value effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've triaged problems or resolved customer issues. Highlight how you prioritised tasks and managed misalignments within teams. This will show that you're not just a people person but also a strategic thinker who can handle complex situations.
✨Emphasise Empathy and Curiosity
During the interview, express your genuine interest in understanding customer needs and your eagerness to learn from the technology team. Share instances where you've gone above and beyond to ensure customer satisfaction, as this aligns with the company's values of empathy and continuous improvement.
✨Prepare Questions That Matter
Think of insightful questions to ask your interviewers about their challenges and goals. This shows your curiosity and willingness to contribute to their success. It also gives you a chance to assess if the company culture aligns with your values, making it a win-win situation.
