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- Tasks: Act as the key link between residents, site teams, and clients, ensuring smooth communication.
- Company: Join Constructive Moves, a leading specialist in the reclad market, focused on housing projects.
- Benefits: Enjoy a competitive salary of up to £45,000 plus additional benefits.
- Why this job: Be part of impactful housing projects while building relationships and enhancing community satisfaction.
- Qualifications: Strong communication skills and previous experience as a Resident Liaison Officer are preferred.
- Other info: Must have a driving licence and access to a vehicle for site visits.
The predicted salary is between 36000 - 54000 £ per year.
Constructive Moves are currently seeking a dedicated Resident Liaison Officer to work with a leading specialist sub-contractor in the ongoing reclad market on various housing sector schemes within the East London region. You will be based on site and play a vital link between the site team, residents, and clients.
The role of Resident Liaison Officer is to successfully facilitate communication between the site team, client, and the residents, both verbally and in writing, to establish positive relationships. The primary objective is to ensure that all parties are kept informed of the required works, allowing the construction work to be carried out with ease, as well as fielding any queries or complaints from the residents.
In the role you will be accountable for:
- Keeping residents informed about project progress, communicating updates and any alterations to the schedule.
- Serving as the primary contact point, delivering a courteous and flexible service to both residents and site staff.
- Resolving issues, booking appointments, managing schedules, and addressing complaints by coordinating with all relevant parties.
- Fostering positive relationships with residents, aiming for high client satisfaction.
- Handling any complaints with professionalism and efficiency.
- Ensuring a seamless workflow with minimal disruption during the project.
- Maintaining meticulous records, adhering to company policies, and safeguarding residents' contact information with utmost confidentiality.
The successful applicant will need to showcase the following skills/experience:
- Exceptional communication, people skills, and the ability to work collaboratively.
- Previous experience as a Resident Liaison Officer (RLO) is desirable (6-12 months or more).
- Reliable, good timekeeping, and ability to work independently and as part of a team.
- Ambitious, innovative, and self-motivated.
- Ability to work as part of a team.
- Good computer skills and knowledge of Microsoft Office.
- Must have a driving license and access to a vehicle.
Resident Liasion Manager employer: Constructive Moves
Contact Detail:
Constructive Moves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liasion Manager
✨Tip Number 1
Network with professionals in the construction and housing sectors. Attend local industry events or join relevant online forums to connect with people who might have insights or leads on similar roles.
✨Tip Number 2
Research the company and its projects thoroughly. Understanding their recent works and challenges can help you tailor your conversations during interviews, showing that you're genuinely interested and informed.
✨Tip Number 3
Prepare for situational questions that may arise during interviews. Think of examples from your past experiences where you've successfully resolved complaints or fostered positive relationships with residents.
✨Tip Number 4
Demonstrate your communication skills in every interaction. Whether it's a phone call or an email, be clear, concise, and professional to showcase your ability to liaise effectively with residents and site teams.
We think you need these skills to ace Resident Liasion Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer. Emphasise your communication skills, ability to manage schedules, and any previous roles that involved liaising with residents or clients.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of the role's responsibilities, such as keeping residents informed and resolving complaints, and provide examples of how you've successfully managed similar tasks in the past.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a brief section in your application that outlines your approach to effective communication. You could mention specific instances where you successfully facilitated dialogue between different parties.
Highlight Relevant Experience: If you have previous experience as a Resident Liaison Officer or in a similar role, make sure to detail this in your application. Include the duration of your experience and any specific achievements that demonstrate your capability in managing resident relations.
How to prepare for a job interview at Constructive Moves
✨Showcase Your Communication Skills
As a Resident Liaison Manager, exceptional communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully managed communication between different parties.
✨Highlight Your Problem-Solving Abilities
The role involves resolving issues and handling complaints from residents. During the interview, discuss specific instances where you have effectively addressed challenges or complaints, showcasing your professionalism and efficiency in managing difficult situations.
✨Emphasise Team Collaboration
This position requires working closely with both site staff and residents. Be ready to talk about your experience in collaborative environments, how you foster positive relationships, and any strategies you use to ensure smooth teamwork.
✨Demonstrate Your Organisational Skills
Maintaining meticulous records and managing schedules is crucial for this role. Prepare to discuss your organisational methods and tools you use to keep track of communications and appointments, ensuring that you can handle multiple tasks efficiently.
