At a Glance
- Tasks: Lead a dynamic team to deliver top-notch property management services and enhance customer satisfaction.
- Company: Join a forward-thinking company dedicated to excellence in property management.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by leading a team and improving customer experiences.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 51750 - 63250 £ per year.
Full job description
To lead and develop a multi-disciplinary team, ensuring the effective delivery of ground rent and leasehold services, high standards of customer service, operational efficiency, and compliance with relevant legislation and policies.
Key Responsibilities
- Lead, motivate, coach, and develop the team to achieve departmental objectives and performance targets.
- Manage workloads, monitor KPIs, and conduct quality audits to maintain service standards.
- Oversee customer communications and resolve complex enquiries, complaints, and escalated cases.
- Ensure operational systems and records are accurate and maintained.
- Identify and implement process improvements to enhance efficiency and reduce costs.
- Monitor budgets and income performance, reporting on results and supporting the achievement of financial targets.
- Ensure compliance with relevant legislation, GDPR, and organisational policies.
- Provide operational support and undertake additional duties as required.
- Knowledge, Skills and Experience
- Experience leading and developing a team in a customer-focused environment.
- Strong organisational, communication, and decision-making skills.
- Ability to prioritise workloads, solve problems, and manage complaints effectively.
- Experience managing budgets, performance targets, and operational processes.
- Strong attention to detail with the ability to work under pressure.
- Personal Attributes
- Positive, proactive, and customer-focused.
- Strong leadership and interpersonal skills.
- Resilient, adaptable, and committed to continuous improvement.
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Team Leader - Property Management employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
We think you need these skills to ace Team Leader - Property Management
Team Leadership
Customer Service
Operational Efficiency
Compliance Management
Coaching and Development
KPI Monitoring
Quality Auditing
