At a Glance
- Tasks: Manage contracts and ensure value for money in housing services.
- Company: Join L&Q, a leading housing association dedicated to quality and community.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Flexible hybrid working with opportunities for professional growth.
- Why this job: Make a real impact on residents' lives while ensuring compliance and fairness.
- Qualifications: Experience in leasehold management and strong legal knowledge required.
The predicted salary is between 48691 - 53725 £ per year.
Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours
Salary: 48,691 to 53,725 per annum (London weighted salary) dependant on experience
Grade: 9
Reporting Office: London, Stratford
Persona: Agile/hybrid working - office based 20-40% (3-4 days working from home)
Closing Date: 24th August 2026 - 4 PM
Interview Dates: To be confirmed (Week commencing 8th September)
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- Many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our Customer Services Team at L&Q. At L&Q, we are committed to providing our residents with excellent housing services. Behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents. That's where you come in.
As Managing Agent Contract Manager, you’ll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve. This isn't just another management role; it's a role with real influence, high visibility, and tangible impact. You will be the trusted expert to protect the interests of L&Q, our residents, and uphold regulatory compliance.
Your impact in the role:
- Ensuring fairness & compliance by validating and challenging service charges, making sure costs meet lease and legislative requirements.
- Driving accountability by holding managing agents and landlords to account for the quality and value of services delivered.
- Championing residents by resolving disputes, challenging poor performance, and ensuring transparency.
What you'll bring:
- Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates.
- Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
- Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.
- Professional credibility ideally with TPI or RICS (or equivalent experience).
- Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.
- The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness, and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East, and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Managing Agent Contract Manager employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Managing Agent Contract Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Managing Agent Contract Manager at Construction!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Construction or be willing to refer you for that Managing Agent Contract Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Construction who’s on the lookout for their next Managing Agent Contract Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Managing Agent Contract Manager role at Construction!
We think you need these skills to ace Managing Agent Contract Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Construction. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Construction
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Construction. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
