At a Glance
- Tasks: Coordinate engineers, manage customer communications, and ensure efficient service delivery.
- Company: Growing business in King's Cross with a supportive team environment.
- Benefits: Permanent full-time role with career development opportunities and exposure to innovative technology.
- Other info: Ideal for those seeking progression in a reliable and innovative company.
- Why this job: Join a dynamic team and make a real impact in service management.
- Qualifications: Experience in HVAC or Facilities Management, strong admin skills, and excellent communication.
The predicted salary is between 30600 - 37400 £ per year.
- Service Support Administrator
- King's Cross, London
- Monday-Friday, 8am-5pm
- Permanent
An exciting opportunity has arisen for an experienced Service Support Administrator to join a growing business in King's Cross.
This is a busy and varied role supporting the service team, coordinating engineers, managing customer communications and ensuring service activities are delivered efficiently.
The successful candidate will play a key role in the day-to-day running of the service department, working closely with customers, engineers, subcontractors and suppliers to maintain high service standards.
Responsibilities
- Managing and issuing engineer schedules
- Coordinating planned and reactive maintenance visits
- Updating customers on engineer attendance and schedule changes
- Monitoring job progress and completion
- Producing and issuing service reports
- Preparing and managing customer quotations
- Scheduling subcontractor visits
- Producing and issuing RAMS documentation
- Obtaining and reviewing subcontractor RAMS
- Raising purchase orders
- Processing supplier invoices
- Updating PPM planners and service schedules
- Maintaining accurate CAFM records
- Creating and updating customer accounts and service contracts
- Assisting with monthly reports and live works updates
- Handling incoming calls and service requests
- Liaising with customers, engineers and subcontractors
About You
To be considered, you should have
- Experience within HVAC, Facilities Management, Building Services or a similar engineering environment
- Strong administration and coordination skills
- Experience using CAFM systems
- Good knowledge of Microsoft Word, Excel, Outlook and Power Point
- Excellent communication skills
- Strong organisational skills and attention to detail
- Ability to prioritise and manage a busy workload
- A proactive and professional approach
- Strong customer service skills
- Personal Attributes
We are looking for someone who is
- Reliable and trustworthy
- Self-motivated
- Organised and disciplined
- Positive and professional
- Able to use initiative
- Passionate about delivering excellent service
- A strong team player with a can-do attitude
What's On Offer?
- Permanent full-time position
- Monday-Friday working hours
- King's Cross location
- Supportive team environment
- Career development opportunities
- Opportunity to join a growing and innovative business
- Exposure to market-leading service management technology
This position would suit an experienced Service Administrator, Service Coordinator, Helpdesk Administrator or Facilities Administrator looking to join a business that values its employees and offers genuine opportunities for progression.
Service Coordinator in London employer: Construction
VolkerFitzpatrick is an exceptional employer that values innovation and collaboration within the civil infrastructure sector. Located in Hoddesdon, Hertfordshire, employees benefit from a supportive work culture that prioritises professional development and offers opportunities for growth through diverse projects across the UK. With a commitment to delivering high-quality planning services, the company fosters an environment where strategic thinkers can thrive and make a meaningful impact.
