At a Glance
- Tasks: Lead day operations in a luxury residential tower, ensuring smooth service and safety.
- Company: Join Rendall & Rittner, a top property management company with a people-first approach.
- Benefits: Enjoy 24 days holiday, pension scheme, training opportunities, and discounts on travel and entertainment.
- Other info: Work in a prestigious setting with excellent career growth and support for your development.
- Why this job: Make a real impact in a dynamic environment while delivering five-star service to residents.
- Qualifications: Experience in front-of-house or facilities management, with strong leadership and communication skills.
The predicted salary is between 28350 - 34650 £ per year.
- DAY DUTY MANAGER
- Rendall & Rittner • 37961 • The Heron, Barbican - EC2Y 9AP • 4 Days On, 4 Days Off -
- DEVELOPMENT DETAILS
You'll be at the heart of a high-end 36-floor tower comprising 285 private apartments in the City of London.
This is a polished, service-led environment where residents enjoy a car park, an elegant club lounge, a screening room and a well-equipped gym.
With Moorgate, Barbican and Liverpool Street stations close by, the pace is dynamic and professional, and your day will blend five-star front-of-house service with meticulous building operations in a premium city setting.
ROLE EXPECTATIONS
You will be the on-shift lead, taking ownership of day operations in the absence of the estate management team, coordinating site staff and contractor activity, and keeping the building running smoothly and safely.
You'll be highly visible to residents, resolving queries with care, managing processes and compliance, and making sound decisions under time pressure.
You will balance service excellence with rigorous standards in health and safety, presentation and reporting.
- WHAT SUCCESS LOOKS LIKE
- Residents feel listened to, supported and delighted by prompt, professional service.
- The building operates safely and smoothly throughout your shift, with proactive risk management.
- Teams and contractors are coordinated effectively, with clear briefings and handovers.
- Standards of presentation are consistently five-star across all front and back-of-house areas.
- Incidents are managed calmly, documented accurately and escalated appropriately.
- Accurate logs, reports and compliance checks are completed on time, every time.
- HOW YOU'LL SPEND MOST OF YOUR TIME
- Leading the on-shift team, allocating tasks and ensuring seamless handovers.
- Handling resident enquiries and issue resolution, keeping communication clear and timely.
- Overseeing building operations, conducting checks and monitoring life-safety systems.
- Coordinating contractors and scheduled works to minimise disruption and risk.
- Managing incidents and emergencies in line with procedures and keeping precise records.
- Maintaining the lobby, amenities, back-of-house areas and overall site presentation to premium standards.
- Ideally you will have a full UK driving licence and will be able to support with Valet duties.
- WHO THIS ROLE IS FOR
- You put people first, combining empathy with confident, solution-focused communication.
- You're calm under pressure and make clear, timely decisions.
- You take ownership, notice the details and follow through until tasks are complete.
- You thrive in a luxury, fast-paced environment and set high standards for yourself and others.
- You're a team player who leads by example and supports colleagues to succeed.
EXPERIENCE THAT HELPS
- Supervising front-of-house or facilities teams in residential, hotel or premium commercial settings.
- Coordinating contractors, planned maintenance and statutory compliance checks.
- Managing incidents or emergencies and completing accurate, timely reports.
- Using property or facilities management systems for logging tasks and resident requests.
- Delivering five-star customer service with a focus on service recovery.
- Ideally you will have a full UK driving licence.
WHAT WE OFFER
- 24 inclusive of bank holidays days
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
- ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.
Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement.
Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
- HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on assessing your resident service excellence, leadership on shift, building operations and safety knowledge, problem-solving under pressure, and communication for effective handovers
We aim to complete the process within two to three weeks and communicate clearly throughout.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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Day Duty Manager in London employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Day Duty Manager in London
✨Get a Taste of the Scene
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We think you need these skills to ace Day Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at Construction
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✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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