At a Glance
- Tasks: Support vulnerable individuals to avoid homelessness and transition into settled accommodation.
- Company: Join Mears Housing Management, a leader in community support and welfare services.
- Benefits: Enjoy 25 days annual leave, volunteering opportunities, and staff perks.
- Other info: Flexible travel across the Northeast and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing or welfare services, strong communication, and conflict management skills.
Annual salary: up to £29,856.80
Resident Welfare Officer
Location: Birkenhead / Liverpool - Field based
Salary up to £29,856.80 per annum plus £3,500 car allowance
Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am - 5pm. Expected to be on patch by 8.30am
Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday
About the Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
- Manage your own diary and property portfolio
- Carry out property inspections
- Raise work orders for repairs (including void properties) and follow up on completed work
- Balance administrative responsibilities with direct support work
- Maintain regular contact with service users through face‑to‑face visits and telephone calls
- Encourage engagement with appointments and support services
- Support service users with health, finances, repairs, and the move‑on process
- Assist with appointments and referrals, including providing fallback support where necessary
- Help service users find and secure appropriate accommodation
- Arrange food parcels and ensure access to essential resources
- Assess individual and family needs and identify appropriate support packages to maintain independence
- Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
- Incident reporting where welfare concerns occur and identify any safeguarding issues
- Clean void properties to turn around
Role Criteria
- Demonstrable experience in a similar role within housing, support, or welfare services
- Strong communication skills with both clients and colleagues
- Ability to manage conflict and challenging situations effectively
- Proficiency in Microsoft Office and general IT competence
- Ability to work independently and use your own initiative
- Good understanding of local support services and housing pathways
- Strong focus on safeguarding
- Strong time management and ability to balance competing priorities
- A full UK Driving Licence (essential for travel between properties and appointments)
- Naturally supportive, trustworthy, empathetic, and patient approach
- Resilience, teamwork
- Strong organisational skills and attention to detail
- Flexible to travel across the Northeast where required
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Resident Welfare Officer in Liverpool employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Welfare Officer in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Construction.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Construction!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Construction, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Construction or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Welfare Officer in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Construction:Before hitting send, make sure to tailor your application specifically to Construction! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Construction
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
