At a Glance
- Tasks: Lead a welcoming retirement community, ensuring safety and support for residents aged 55 and over.
- Company: Rendall & Rittner, a top UK property management company with a people-first approach.
- Benefits: £25,000 - £26,000 salary, accommodation, utilities paid, holidays, and training opportunities.
- Other info: Join a dynamic team with excellent career growth and a focus on community well-being.
- Why this job: Make a real difference in residents' lives while enjoying a supportive work environment.
- Qualifications: Experience in customer service, housing, or hospitality; strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
- HOUSE MANAGER
- Rendall & Rittner £25,000 - £26,000 + 2 bedroom accommodation and utilities bills paid Spinners Court, Lancaster - LA1 1RY Mon - Fri
- DEVELOPMENT DETAILS
You'll lead the heart of a welcoming retirement development of 63 homes for residents aged 55 and over, right in Lancaster city centre with the canal and amenities close by.
Life here centres around a friendly lounge, well-kept landscaped gardens, a convenient laundry room and a comfortable guest suite.
As the on-site House Manager, you'll be a reassuring presence, fostering a safe, supportive and sociable environment where residents feel listened to, independent and at home.
ROLE EXPECTATIONS
You will be the go-to point of contact for residents, visitors and contractors, ensuring the building is safe, well-run and warmly welcoming.
Most days you'll balance front-of-house support with practical checks, maintenance coordination and clear communication, keeping everything running smoothly and residents well informed.
- WHAT SUCCESS LOOKS LIKE
- Residents feel supported, safe and respected, with queries handled promptly and kindly.
- The building is consistently clean, compliant and well-maintained, with accurate records up to date.
- Communication is clear and timely, from noticeboards to resident updates and contractor briefings.
- Routine checks, testing and inspections are completed on schedule, with actions followed through.
- Community life thrives through small, thoughtful touches that encourage connection and independence.
- Issues are anticipated and resolved early, minimising disruption and enhancing peace of mind.
- HOW YOU'LL SPEND MOST OF YOUR TIME
- Welcoming residents and visitors, responding to day-to-day queries and offering practical support.
- Carrying out regular building, safety and compliance checks, logging actions and maintaining records.
- Coordinating cleaning, repairs and maintenance with contractors, monitoring standards and access.
- Managing deliveries, keys, noticeboards and guest suite bookings with tidy, organised systems.
- Keeping communal areas presentable, reporting defects and following up to resolution.
- Communicating updates and arranging access for works, ensuring everyone knows what to expect.
- WHO THIS ROLE IS FOR
- You care about people and bring patience, empathy and professionalism to every interaction.
- You're organised and proactive, with a keen eye for detail and pride in high standards.
- You stay calm under pressure and solve problems with a practical, hands-on approach.
- You communicate clearly, both in person and in writing, and build positive relationships.
- You're comfortable working independently, making sound decisions and knowing when to escalate.
EXPERIENCE THAT HELPS
- Experience in a customer-facing role within housing, hospitality, retirement living or front-of-house.
- Familiarity with building safety routines, compliance checks or basic facilities coordination.
- Handling contractor visits, scheduling small works and monitoring service quality.
- Recording information accurately, keeping logs and using basic IT systems and email.
- Supporting older or vulnerable people with sensitivity and discretion.
WHAT WE OFFER
- 20 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
- ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.
Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement.
Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
- HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your resident care approach, building safety and compliance knowledge, problem-solving, and how you prioritise and communicate in real scenarios
We aim to complete the process within two to three weeks and communicate clearly throughout.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
#J-18808-Ljbffr
House Manager in Lancaster employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Lancaster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Construction. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Construction
Don't be shy about reaching out to Construction directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace House Manager in Lancaster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Construction and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Construction
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
