At a Glance
- Tasks: Support residents with housing issues and deliver excellent customer service.
- Company: Join a dynamic team focused on community engagement and resident support.
- Benefits: Competitive pay, hybrid working, and opportunities for personal growth.
- Other info: Enjoy a varied role with the chance to engage with diverse communities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing roles and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Housing Officer
Pay
£23.30 Umbrella / £18.39 PAYE Location
Morden, London (SM4 5BE) Working Pattern
Hybrid (3 days office/site, 2 days home working)
The Role
We're looking for a customer-focused
Housing Officer to provide an excellent housing management and resident support service.
Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively.
This is a varied and rewarding position where no two days are the same.
One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events.
Key Responsibilities
- Support residents with tenancy, housing, and neighbourhood-related enquiries.
- Carry out sign-ups, resident onboarding, and customer needs assessments.
- Assist with property handovers and regeneration projects.
- Manage and resolve customer complaints and complex cases.
- Provide practical support to vulnerable residents and signpost to relevant services.
- Coordinate responses between housing, repairs, customer service, and neighbourhood teams.
- Keep residents informed during service disruptions and improvement works.
- Organise and attend resident meetings, estate visits, and community events.
- Build positive relationships with residents and other stakeholders.
- Maintain accurate records and ensure excellent customer service standards are met.
About You
- Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role.
- Strong customer service and complaint-handling skills.
- Experience supporting vulnerable customers and managing sensitive situations.
- Excellent communication and relationship-building abilities.
- Organised, proactive, and able to manage a varied caseload.
- Committed to delivering positive outcomes for residents and communities.
- #J-18808-Ljbffr
Housing Officer employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
