At a Glance
- Tasks: Support customers in housing management and help them live independently across Hertfordshire and Bedfordshire.
- Company: Community-focused organisation dedicated to improving lives through housing support.
- Benefits: Part-time hours, flexible work schedule, and the chance to make a real difference.
- Other info: Opportunity for personal growth while making a positive impact in the community.
- Why this job: Join a passionate team and empower individuals to sustain their tenancies and thrive.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes.
This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.
This is a permanent, part-time role working Monday, Wednesday and Thursday.
What you'll do
- Manage a patch of specialist housing schemes, delivering an excellent housing management service.
- Build positive relationships with customers, support providers and local partners.
- Support customers to sustain tenancies and live independently.
- Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
- Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
- Monitor cleaning, gardening and estate services, challenging poor performance where needed.
- Support customers with repairs reporting and maintenance issues.
- Work closely with Care & Support teams to deliver joined-up services.
- Manage voids, allocations, viewings and tenancy sign-ups.
- Complete tenancy visits, identify support needs and signpost to appropriate services.
- Maintain accurate records and case management information.
- Contribute to service targets, compliance requirements and continuous improvement.
- What you'll need
- Experience in housing management, tenancy management or support services
- Experience working with vulnerable people, including those with disabilities or mental health needs.
- Knowledge of housing management and tenancy-related issues.
- Strong communication and relationship-building skills.
- Ability to manage a varied workload and resolve issues effectively.
- Good IT and record-keeping skills.
- Commitment to equality, diversity and inclusion.
- Full UK driving licence and access to your own vehicle.
- Experience supporting customers with mental health needs is desirable.
- #J-18808-Ljbffr
Specialist Housing Officer in Hertford employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
