Heritage Building & Facilities Manager

Battersea Arts Centre are looking for an experienced Heritage Building and Facilities Manager to join our Operations Team. You'll lead the day-to-day care and maintenance of our iconic Grade II listed building, ensuring it's safe, welcoming and well-maintained for visitors and staff. Working closely across the organisation, you'll oversee building maintenance, contractor management, health and safety compliance and sustainability, helping to preserve one of London's most unique creative spaces.

The Heritage Building & Facilities Manager will oversee the day-to-day building operations of Battersea Arts Centre. As a busy and vibrant arts, community and events space this role will be key in preserving and enhancing this iconic venue's charm and atmosphere. This role will ensure this historic Grade II listed RIBA award winning building, and its private road and community garden are maintained to the highest standards of safety, cleanliness, and functionality. As the Building Manager, you will drive our sustainability commitments through the development of innovative and environmentally conscious practices.

Role Responsibilities:

• Manage day-to-day operations of upkeep and maintenance across BAC's building, private road, and community garden.
• Foster a culture of continuous improvement. Maintain all facilities to meet customer service standards and health & safety regulations.
• Monitor and deliver the Planned Preventative Maintenance (PPM) schedule.
• Keep administration, record keeping, invoicing and inspections up to date and fit for purpose for the annual health and safety audit.
• Develop and implement new systems as necessary. Ensure clear and timely H&S reporting.
• Whenever practicable, personally maintain and repair facilities (plumbing, electrics, painting, etc.) avoiding significant contractor costs.
• Ensure the building is fully compliant in all areas of health & safety, licensing requirements are fulfilled, and buildings and facilities comply with all statutory duties and general best practice.
• Oversee and strategically engage with sustainability reporting and carbon footprint improvements.

Team and Collaboration:

• Line manage and support the Building Maintenance Technician ensure any areas for development and training are identified and addressed.
• Supervise the Building Maintenance Technician's work schedule and rota to support business needs.
• Act as the main point of contact for internal queries about building maintenance.
• Attend weekly delivery meetings and share information across teams.
• Manage and monitor the maintenance ticket system and ensure requests raised by colleagues are promptly and efficiently resolved.
• Develop and maintain relationships with key contractors (housekeeping, lift servicing, fire & security).
• Collaborate with the Inclusion Manager to enhance BAC's facilities to enable better access for all in line with BAC's commitment as a 'Proactively Inclusive Venue'.
• Coordinate with delivery, programming, and events teams to ensure consistent upkeep of spaces which supports smooth operations.

Skills Contribution:

• Lead on sustainability across BAC's operations, identifying challenges and sourcing solutions in collaboration with teams.
• Deliver annual environmental reporting and monitor energy usage and waste management.
• Oversee improvements to building infrastructure and equipment to support sustainability goals.
• Regularly review contracts and compliance certification.
• Manage the Asset Management System and coordinate across teams.
• Manage and maintain the building's systems and services including the BMS, internet, network and hardware; waste and recycling facilities; pest control; CCTV; ventilation and dampers; plant; and lifts.
• Working alongside the General Manager and Operational Managers, to ensure there are robust safety procedures in place for teams working in the venue.
• Contribute to the planned BMS upgrade project to consolidate heating systems for improved efficiency.

Business Delivery:

• Oversee weekly checks of all internal and external building areas, ensuring findings are recorded and preventative maintenance is planned and delivered.
• Ensure compliance testing is completed (e.g. water, electrical, fire safety, emergency lighting), coordinating with the Technician and contractors.
• Lead sustainability monitoring and reporting, working with managers to improve practices across the organisation.
• Ensure systems are in place for the effective upkeep of equipment, supplies, and COSHH facilities with delivery by the Technician or contractors.
• Act as a keyholder and respond to building emergencies when required, including occasional out-of-hours support.
• Manage service contractors and maintain the approved suppliers list for routine and emergency maintenance.
• Supervise external contractors to ensure safe, professional, and high-standard delivery of work.
• Support the delivery and upkeep of artists' bedrooms in collaboration with relevant teams.

General Tasks:

• Be an active participant in BAC's wider creative life, attending performances and events, and supporting the venue's public-facing activities.
• Contribute to staff meetings, cross-team collaborations, and organisational initiatives that support BAC's mission and continuous improvement culture.
• Maintain professional development, staying informed of trends in hospitality, retail, and event services to bring fresh ideas and improvements.
• Ensure that BAC's values of inclusivity, sustainability, and generosity are reflected in all aspects of your work and team leadership.
• Undertake any other duties as reasonably required by the leadership of BAC.

Person Specification:

• Knowledge: Strong knowledge of health & safety legislation and best practice procedures in building maintenance; Good understanding of the safe and effective use of power and hand tools; An interest in sustainable practices.
• Experience: Practical experience of managing maintenance and external supplier contracts; Practical experience in managing premises and facilities operations in a public venue; Practical experience in one or more of the following skillsets: general repairs, painting and decorating, electrical, joinery and plumbing.
• Skills: Strong efficiency and organization with the ability to prioritise maintenance tasks effectively and within time restraints.