At a Glance
- Tasks: Ensure safety and security for residents in retirement housing while managing facilities.
- Company: Join a dedicated team focused on enhancing the lives of older adults.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Opportunity to grow in a meaningful role within a caring community.
- Why this job: Make a real difference in the lives of residents while developing your skills.
- Qualifications: Experience in facilities management and excellent customer service skills required.
The predicted salary is between 22950 - 28050 £ per year.
4Recruitment Services are seeking a Resident Liaison & Safety Officer for our client based in Dorking, Surrey. Our client provides retirement housing for people over the age of 55.
You will be required to:
- Ensure the safety and security of the property.
- Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required.
- Arrange signing up and viewing with new potential residents.
- Deal with any anti-social behaviour.
This role is perfect for someone with facilities management experience who is committed to ensuring the safety, security, and well-being of residents in sheltered housing.
DUTIES AND RESPONSIBILITIES INCLUDE:
- To be a key-holder for the building and ensure security of the communal areas and facilities.
- To be the first point of contact and manage access to the building for residents, contractors and visitors.
- Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment.
- Allow access to utility companies for essential maintenance and servicing of equipment.
- Manage and monitor the laundry facilities & communal areas.
- Monitor and facilitate resolution of complaints relating to communal areas and facilities.
- Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment.
- Monitor and advise tenants on the management of their rent accounts and arrears.
- Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues.
- Raise repairs, facilitate access and guidance to the affected areas for contractors.
- Complete water testing in communal areas.
- Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes.
- Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors.
- Manage or provide gritting at the property in line with the service gritting plan as required.
- Carry out health and safety inspections of the building and record the outcomes in line with service standards.
- Monitor accidents, incidents and near misses in line with the clients health and safety procedures.
ESSENTIAL REQUIREMENTS INCLUDE:
- Facilities management experience.
- Excellent customer services skills.
- Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role.
- Self-motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements.
- Knowledge and understanding of the housing/building management sector.
- Understanding or experience of health and safety issues and management.
- Must be able to drive & have car business insurance.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
Resident Liaison & Safety Officer in Dorking employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
