At a Glance
- Tasks: Coordinate disrepair cases, manage inspections, and ensure timely repairs for residents.
- Company: Guinness Property, dedicated to providing great homes and excellent service.
- Benefits: Hybrid working arrangement for flexibility, plus a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and supportive workplace.
- Why this job: Make a real difference in residents' lives by ensuring their homes are safe and comfortable.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26869 - 32839 £ per year.
JOB DESCRIPTION
Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service.
They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.
Guinness Property has a new opportunity for a Disrepair Coordinator to join our team on a full-time, permanent basis.
The role is based in London NW13AX and offers a hybrid working arrangement, combining office-based working with home working to provide flexibility and work-life balance.
About the role
As a Disrepair Coordinator you will be responsible for coordinating and supporting the effective management of disrepair cases from initial claim through to resolution.
You will plan and manage surveyor diaries, coordinate inspections and repair appointments, and work closely with residents, contractors and internal teams to ensure repairs are delivered within agreed timescales, legal requirements and service standards.
Maintaining accurate case records, scheduling information and communication updates will be key to ensuring a smooth customer journey and effective case progression.
You will also support the legal and financial administration of disrepair cases by processing new claims, preparing high-quality court and disclosure bundles, maintaining settlement and compensation records, and ensuring compliance with pre-action protocols and GDPR requirements.
In addition, you will promote safe working practices, adhere to Health & Safety standards, and support safeguarding responsibilities by identifying and escalating any concerns relating to customer wellbeing throughout the disrepair process.
You will be able to demonstrate these essential skills
- Experience of working in a customer-focused environment.
- Experience of working within agreed performance targets.
- Excellent oral and written communications.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Microsoft Office including Word and Excel.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Evidence of competency in a relevant trade.
- Demonstrate the Guinness Behaviours.
Essential qualifications
- Educated to NVQ Level 3 or equivalent A levels.
Disrepair Coordinator employer: Construction
VolkerFitzpatrick is an exceptional employer that values innovation and collaboration within the civil infrastructure sector. Located in Hoddesdon, Hertfordshire, employees benefit from a supportive work culture that prioritises professional development and offers opportunities for growth through diverse projects across the UK. With a commitment to delivering high-quality planning services, the company fosters an environment where strategic thinkers can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Coordinator
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Construction, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Disrepair Coordinator at Construction.
We think you need these skills to ace Disrepair Coordinator
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Construction
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
