At a Glance
- Tasks: Manage customer communication and oversee service from exchange to completion.
- Company: Leading residential developer with a focus on high-end building conversions.
- Benefits: Competitive salary, car allowance, hybrid working, and long-term project continuity.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer care for luxury homes.
- Qualifications: Five years' experience in construction or customer care and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: Midhurst, West Sussex
Salary: Circa 55,000 total package
Employment Type: Permanent, hybrid
Job Overview: Customer Care Manager job in Midhurst for a residential developer working across two high-end listed building conversion developments. This permanent role is suited to an experienced customer care professional with construction knowledge, overseeing customer service from exchange through completion and the defects process while coordinating closely with sales, production, site teams and subcontractors.
Role & Responsibilities:
- Manage customer communication from exchange through completion
- Coordinate customer care across two residential developments
- Complete quality inspections and monitor outstanding defects
- Maintain plot records using Fieldview and COINS
- Deliver home demonstrations and support customer handovers
You will also attend build and sales meetings, coordinate subcontractors and support consistent presentation, construction and customer service standards.
Skills & Experience Required:
- At least five years' relevant construction or customer care experience
- Practical knowledge of residential construction processes
- Previous team management experience
- Listed building experience is desirable
- Strong communication, organisation and problem-solving skills
You will also need good financial awareness, knowledge of Health & Safety responsibilities, computer literacy across Word, Excel and email, and a clean driving licence. Housebuilding experience is advantageous but other relevant customer care management backgrounds will be considered.
Salary & Benefits:
- Circa 55,000 total package
- 4,500 car allowance included
- Hybrid working after probation
- Regular attendance across both sites
- Long-term project continuity
Customer Care Manager employer: Construction
Danny Sullivan Group is an excellent employer, offering a supportive and inclusive work environment in the vibrant Burgess Hill area. With a strong emphasis on teamwork and safety, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Construction. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Construction before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Construction:Your cover letter is your chance to shine! Tell us why you want to work at Construction specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Construction!
How to prepare for a job interview at Construction
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
