Are you an experienced Service Manager with a strong track record of leading teams and improving operational performance? We re recruiting for a Service Manager to join a leading organisation in Wiltshire, taking responsibility for service delivery, KPI performance and continuous improvement.
This is an excellent opportunity to take ownership of a busy service operation, using performance data to drive decisions, improve delivery and develop a high-performing team.
The Role
- Lead day-to-day service delivery and operational performance.
- Manage and analyse KPIs to identify trends and drive improvements.
- Lead and motivate teams to achieve service and performance targets.
- Identify opportunities to improve efficiency and service quality.
- Build strong relationships with clients and key stakeholders.
- Drive continuous improvement across the service.
About You
- Previous experience in service, operations or contract management.
- Strong experience managing KPIs and using data to inform decisions.
- Proven leadership and people management skills.
- Excellent client and stakeholder management abilities.
- Strong problem-solving and decision-making skills.
- Experience within FM, telecoms, social housing or a similar service-led environment.
What's in it for You?
- £40,000 - £45,000 salary
- Opportunity to lead and influence operational performance
- Varied and responsible management role
- Collaborative and supportive working environment
- Opportunity to drive meaningful service improvements
Location:
Wiltshire
Service Manager in Chippenham employer: Construction
VolkerFitzpatrick is an exceptional employer that values innovation and collaboration within the civil infrastructure sector. Located in Hoddesdon, Hertfordshire, employees benefit from a supportive work culture that prioritises professional development and offers opportunities for growth through diverse projects across the UK. With a commitment to delivering high-quality planning services, the company fosters an environment where strategic thinkers can thrive and make a meaningful impact.
