Operations Supervisor in London

As an Operations Supervisor, you will be responsible for the planning, coordination, and effective management of all laboratory and site-service operations within your area of responsibility. You will ensure that services are delivered safely, efficiently, and cost-effectively, meeting client requirements, agreed timescales, and the highest quality standards.

Key Responsibilities

• Manage and oversee all site-service activities and testing programmes, ensuring efficient delivery and adherence to client deadlines.
• Plan, coordinate, and monitor operational schedules, adjusting resources and timelines as required to meet business and customer needs.
• Ensure operational activities are delivered in a cost-effective manner while maintaining quality and productivity standards.
• Determine resource requirements, including personnel, equipment, and materials, to support operational demands.
• Develop and manage project and contract timescales, ensuring successful execution and completion.
• Establish, maintain, and monitor quality standards across laboratory and site operations.
• Oversee testing processes, identifying opportunities for improvement and implementing corrective actions where necessary.
• Manage the selection, maintenance, calibration, and effective utilisation of equipment.
• Monitor product and service quality, implementing and managing quality-control programmes to ensure compliance.
• Liaise effectively with internal and external stakeholders, including Quality, Health & Safety, suppliers, managers, and directors.
• Support the implementation and achievement of company policies, objectives, and continuous improvement initiatives.
• Ensure full compliance with Health & Safety legislation, company procedures, and best practices.
• Lead, motivate, and develop operational teams, fostering a positive and high-performing working environment.
• Conduct performance reviews and provide coaching, mentoring, and support to team members.
• Identify training and competency requirements for staff and self, arranging or delivering training and competency assessments as necessary.
• Ensure all associated training, competency, and compliance records are accurately completed and maintained.
• Support, implement, and maintain the Quality Management System (QMS), ensuring compliance with all relevant accreditation requirements.
• Ensure ongoing compliance with the requirements of BS EN ISO/IEC 17025 and contribute to maintaining accreditation standards.

Key Competencies

• Strong leadership and people-management skills.
• Excellent planning, organisational, and scheduling abilities.
• Effective communication and stakeholder-management skills.
• Sound understanding of quality management systems and continuous improvement practices.
• Knowledge of Health & Safety legislation and best practices.
• Experience operating within an ISO 17025 accredited environment.
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities and perform effectively under pressure.

Our Values

• Think Customer: Our customer is the focus of everything we do and through them we maximise our reputation and growth.
• Speed and Agility: Own it. Be Bold. Take Action. Get it done.
• Be Transparent: We are open and honest and act with integrity at all times.
• Work Together: We work and collaborate as one team and look out for our fellow colleagues.
• Act Responsibly: Fearless in taking accountability, we give responsibility to others and treat everyone with courtesy, dignity, and respect.
• Be Proud: We celebrate our achievements, learn from our experiences, and take pride in all we do.