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- Tasks: Support residents during home refurbishments and ensure smooth communication with site teams.
- Company: Leading UK provider of residential retrofit solutions focused on energy efficiency.
- Benefits: Permanent position with opportunities for career growth and community impact.
- Why this job: Make a difference in people's lives while promoting low-carbon technologies.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a dynamic team dedicated to sustainable living and community support.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Our client is one of the UKs largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis.
The Role
As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally.
Key Responsibilities
- Provide support to residents before, during and after works to their homes
- Act as the main point of contact for residents during projects
- Identify vulnerable tenants and ensure additional support is provided
- Arrange and manage access appointments for works
- Carry out resident inductions and property condition surveys
- Organise and attend consultation and engagement events
- Maintain resident records in line with GDPR requirements
- Work closely with site teams, subcontractors and clients
Tenant Liaison Officer employer: Construction Resources
Contact Detail:
Construction Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Show them you’re genuinely interested in their work and how you can contribute as a Tenant Liaison Officer. Tailor your responses to highlight your communication skills and experience with residents.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on common questions related to tenant liaison roles and think about how you’d handle specific scenarios that may arise during projects.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Show Your Passion for Decarbonisation: When writing your application, let us know why you're excited about working in the decarbonisation sector. Share any relevant experiences or interests that connect you to our mission of improving energy efficiency and supporting low-carbon technologies.
Highlight Your Communication Skills: As a Tenant Liaison Officer, communication is key! Make sure to showcase your ability to engage with residents and site teams effectively. Use examples from your past roles where you've successfully managed relationships or resolved issues.
Be Detail-Oriented: We love candidates who pay attention to detail. Ensure your application is free from typos and clearly structured. This reflects your ability to maintain accurate resident records and manage access appointments efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Construction Resources
✨Know Your Stuff
Familiarise yourself with the company’s mission and values, especially their focus on decarbonisation and energy efficiency. Understand the role of a Tenant Liaison Officer and be ready to discuss how your skills can help improve resident satisfaction during refurbishment projects.
✨Show Empathy
As a Tenant Liaison Officer, you'll be dealing with residents who may be anxious about works in their homes. Prepare examples of how you've successfully supported individuals in the past, particularly those who might be vulnerable or require extra assistance.
✨Communication is Key
Practice clear and effective communication techniques. Be ready to demonstrate how you would keep residents informed and engaged throughout the project. Think of specific strategies you could use to ensure everyone feels supported and heard.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the types of projects they’re currently working on or how they measure resident satisfaction during and after works.