At a Glance
- Tasks: Schedule appointments for asbestos professionals and manage customer communications.
- Company: Established consultancy known for quality service and employee development.
- Benefits: Competitive salary, hybrid working, generous leave, and wellness support.
- Other info: Great career progression opportunities in a supportive culture.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in scheduling or customer service is a plus, but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking a highly organised Scheduler to support the planning, scheduling, and deployment of field-based asbestos professionals across the UK. This role is responsible for ensuring appointments are booked efficiently and effectively, balancing client service requirements with operational productivity. The successful candidate will work closely with field teams, operational managers, and customers to maximise appointment attendance and service delivery. This is an excellent opportunity for an individual with scheduling, planning, customer service, or coordination experience who enjoys working in a fast-paced environment and communicating with a wide range of stakeholders.
Key Responsibilities
- Schedule appointments for field-based asbestos professionals using various work management systems.
- Upload and manage projects through online booking platforms.
- Retrieve and process appointment bookings into internal systems.
- Produce and distribute customer communications, including appointment letters and text messages.
- Maintain accurate records of customer interactions and appointment details.
- Handle inbound telephone and email enquiries from residents and customers.
- Make proactive outbound calls to arrange appointments and improve access rates.
- Collaborate with colleagues to improve scheduling processes and operational efficiency.
- Support the achievement of contract and operational performance targets.
What We're Looking For
While no specific qualifications are required, previous experience in scheduling, planning, coordination, customer service, or resource deployment would be advantageous. The ideal candidate will demonstrate:
- Excellent organisational and time management skills.
- Strong communication and telephone skills.
- Confidence using IT systems and databases.
- Ability to prioritise workloads and manage competing demands.
- A customer-focused approach with the ability to build rapport quickly.
- Resilience and composure when working under pressure.
- Attention to detail and commitment to following established processes.
- A proactive attitude with a desire to contribute ideas and improvements.
Key Competencies
- Priority Setting
- Time Management
- Customer Focus
- Communication & Information Sharing
- Relationship Building
- Patience & Process Compliance
- Resilience
- Composure Under Pressure
- Technical & Systems Capability
Benefits
The successful candidate can expect a comprehensive benefits package, including:
- Competitive salary
- Hybrid and flexible working options
- 37.5-hour working week
- Generous annual leave entitlement plus bank holidays
- Additional leave based on length of service
- Enhanced pension contributions
- Enhanced family-friendly policies
- Learning and development opportunities
- Employee discounts platform
- Cycle-to-work scheme
- Electric vehicle salary sacrifice scheme (subject to eligibility)
- Private healthcare access
- Life assurance cover
- Employee Assistance Programme
- Paid volunteering days
- Wellness initiatives and wellbeing support
- Referral bonus scheme
About the Employer
Our client is a well-established specialist consultancy operating nationwide, delivering surveying and compliance services across multiple sectors. They have built a strong reputation for quality, customer service, and employee development, offering genuine opportunities for career progression within a supportive and collaborative environment.
Scheduler in Stockton Heath employer: Construction Resources
Our client is an excellent employer, offering a supportive and collaborative work culture that prioritises employee development and career progression. With hybrid working options available in Warrington, employees benefit from a competitive salary, generous leave entitlements, and a comprehensive benefits package that includes wellness initiatives and private healthcare access, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Stockton Heath
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Scheduler role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your organisational skills and customer service experience, as these are key for the Scheduler role.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in scheduling roles. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scheduler in Stockton Heath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Scheduler role. Highlight your scheduling, planning, and customer service experience, and show us how you can bring value to our team.
Show Off Your Organisational Skills:We want to see your excellent organisational and time management skills in action! Use specific examples from your past experiences to demonstrate how you've successfully managed competing demands.
Communicate Clearly:Strong communication is key for this role. Make sure your application is clear and concise, and don’t forget to showcase your ability to build rapport quickly with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Construction Resources
✨Know Your Scheduling Systems
Familiarise yourself with common work management systems and online booking platforms. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Prepare examples of how you've effectively communicated with various stakeholders in previous roles. Highlighting your ability to build rapport quickly will resonate well, especially since this role involves a lot of customer interaction.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage competing demands. Use specific examples from your past experiences to illustrate your time management skills and attention to detail.
✨Bring Ideas for Improvement
Think about ways you could enhance scheduling processes or operational efficiency. Showing a proactive attitude and willingness to contribute ideas will impress interviewers and align with their desire for continuous improvement.
