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- Tasks: Be the go-to person for customers, ensuring smooth communication during installations.
- Company: Join a reputable company in the energy efficiency and renewables sector.
- Benefits: Company vehicle, mobile phone, laptop, and growth opportunities.
- Why this job: Make a difference in customer experiences while working in a sustainable industry.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site / Field-based
Industry: Energy Efficiency & Renewables
Company Vehicle Provided
Our client is a well-established installation company with over 10 years’ experience in the industry. They specialise in a wide range of domestic energy efficiency and renewable solutions, including:
- Gas boiler replacements
- External wall insulation
- Underfloor insulation
- Loft insulation
- Cavity wall insulation
- Solar panels
- Air source heat pumps
Due to continued growth, they are looking to recruit a highly motivated Customer Liaison Officer with previous experience in a similar role to join their team.
Key Responsibilities
- Acting as the main point of contact for customers on site, ensuring clear and consistent communication throughout installations
- Building and maintaining strong customer relationships through excellent service
- Reporting regularly to the Project Manager regarding ongoing works, issues, and customer feedback
- Liaising with the Customer Service team to monitor and respond to customer feedback
- Ensuring all customer enquiries are logged and responded to promptly
- Assisting Site Managers by monitoring ongoing installations on site
- Instructing installation teams to ensure works are completed in line with company quality standards and health & safety policies
The Successful Candidate Will:
- Have previous experience in a Customer Liaison Officer (or similar customer-facing/site-based) role
- Possess strong organisational skills with the ability to prioritise and multi-task
- Have excellent written and verbal communication skills
- Be proactive, professional, and enthusiastic about delivering outstanding customer service
- Hold a full UK driving licence
What’s On Offer
- Company vehicle
- Company mobile phone
- Company laptop
- Opportunity to join a growing and reputable company within the renewables and energy efficiency sector
Customer Liaison Officer in Liverpool employer: Construction Resources
Contact Detail:
Construction Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable discussing your experience and how you can help their customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you're genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Liaison Officer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your previous experience in customer-facing positions and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about energy efficiency and renewables, and how your background makes you the perfect fit for us. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects your excellent verbal and written skills. Be clear, concise, and professional, but don’t be afraid to let your personality come through – we appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Construction Resources
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and the specific services they offer. Understanding their focus on energy efficiency and renewables will help you tailor your responses and show genuine interest.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. This will demonstrate your ability to maintain clear and consistent communication, which is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations on-site. Think about challenges you’ve faced in previous roles and how you overcame them. Practising these scenarios will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.