At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Established contractor making a difference in social housing.
- Benefits: Competitive salary, car allowance, healthcare plan, and career growth.
- Other info: Join a diverse team committed to inclusivity and community support.
- Why this job: Help residents and communities thrive while gaining valuable experience.
- Qualifications: Customer service experience in construction or housing is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Leeds
Contract: Full-Time | Permanent
Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm
About the Role
Our client is a well-established contractor delivering planned maintenance, refurbishment, retrofit and decarbonisation projects across the social housing sector. Due to continued growth, they are looking to recruit a Customer Liaison Officer to support projects across Leeds. This is an excellent opportunity for someone with strong customer service skills who enjoys working with residents and helping ensure projects run smoothly from start to finish.
The Role
As the Customer Liaison Officer, you will act as the main point of contact between residents, site teams and the client throughout refurbishment and retrofit works. You'll ensure residents are kept informed at every stage, helping to minimise disruption while delivering an exceptional customer experience. Working closely with operational teams, you'll build positive relationships, coordinate appointments and provide ongoing support to residents throughout the duration of the project.
Key Responsibilities
- Act as the primary point of contact for residents throughout planned works.
- Keep residents informed before, during and after works are completed.
- Build positive relationships to deliver excellent customer service.
- Arrange appointments and coordinate access for operatives.
- Carry out resident visits, inductions and property condition surveys where required.
- Identify vulnerable residents and ensure appropriate support is provided.
- Manage resident enquiries, concerns and complaints in a professional and timely manner.
- Prepare and distribute resident information packs and project communications.
- Maintain accurate records in line with GDPR requirements.
- Work closely with site teams, subcontractors and client representatives.
- Organise and attend resident consultation meetings and community engagement events.
- Support social value initiatives within the local community.
Requirements
Essential
- Previous experience in a customer-facing role within construction, housing, property maintenance or social housing.
- Full UK Driving Licence.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident using Microsoft Office and maintaining accurate records.
- Good understanding of health and safety within a construction environment.
Desirable
- Experience working on planned maintenance, refurbishment or retrofit programmes.
- Knowledge of social housing environments.
- Experience supporting community engagement or social value activities.
- Understanding of energy efficiency or decarbonisation projects.
What's on Offer
- Competitive salary plus car allowance.
- Enhanced pension scheme.
- Healthcare cash plan.
- Enhanced maternity benefits.
- Employee Assistance Programme.
- Ongoing training and professional development.
- Excellent opportunities for career progression within a growing business.
Our client is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Customer Liaison Officer in Leeds employer: Construction Resources
Join a well-established national maintenance and refurbishment contractor that prioritises employee growth and wellbeing. With a competitive salary, generous annual leave, and unique benefits like paid volunteering days, this company fosters a supportive work culture where you can thrive as a Supervisor overseeing impactful refurbishment projects across Hertfordshire. Embrace the opportunity to develop your career in a dynamic environment committed to quality and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Construction Resources. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Construction Resources before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Construction Resources:Your cover letter is your chance to shine! Tell us why you want to work at Construction Resources specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Construction Resources!
How to prepare for a job interview at Construction Resources
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
