At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth communication during installations.
- Company: Join a reputable company in the energy efficiency and renewables sector.
- Benefits: Company vehicle, mobile phone, laptop, and growth opportunities.
- Other info: Dynamic role with a chance to grow in a thriving sector.
- Why this job: Make a difference in customer experiences while working in a sustainable industry.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site / Field-based
Industry: Energy Efficiency & Renewables
Company Vehicle Provided
Our client is a well-established installation company with over 10 years experience in the industry. They specialise in a wide range of domestic energy efficiency and renewable solutions, including:
- Gas boiler replacements
- External wall insulation
- Underfloor insulation
- Loft insulation
- Cavity wall insulation
- Solar panels
- Air source heat pumps
Due to continued growth, they are looking to recruit a highly motivated Customer Liaison Officer with previous experience in a similar role to join their team.
Key Responsibilities
- Acting as the main point of contact for customers on site, ensuring clear and consistent communication throughout installations
- Building and maintaining strong customer relationships through excellent service
- Reporting regularly to the Project Manager regarding ongoing works, issues, and customer feedback
- Liaising with the Customer Service team to monitor and respond to customer feedback
- Ensuring all customer enquiries are logged and responded to promptly
- Assisting Site Managers by monitoring ongoing installations on site
- Instructing installation teams to ensure works are completed in line with company quality standards and health & safety policies
The Successful Candidate Will:
- Have previous experience in a Customer Liaison Officer (or similar customer-facing/site-based) role
- Possess strong organisational skills with the ability to prioritise and multi-task
- Have excellent written and verbal communication skills
- Be proactive, professional, and enthusiastic about delivering outstanding customer service
- Hold a full UK driving licence
What’s On Offer
- Company vehicle
- Company mobile phone
- Company laptop
- Opportunity to join a growing and reputable company within the renewables and energy efficiency sector
Customer Liaison Officer employer: Construction Resources
Join a well-established national maintenance and refurbishment contractor that prioritises employee growth and wellbeing. With a competitive salary, generous annual leave, and unique benefits like paid volunteering days, this company fosters a supportive work culture where you can thrive as a Supervisor overseeing impactful refurbishment projects across Hertfordshire. Embrace the opportunity to develop your career in a dynamic environment committed to quality and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to convey information clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Customer Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about energy efficiency and renewables. Let us know how your previous experiences have prepared you for this role and why you’d be a great fit for our team.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Construction Resources
✨Know Your Stuff
Make sure you understand the company's services, especially in energy efficiency and renewables. Familiarise yourself with their offerings like solar panels and insulation types. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built strong relationships, as these stories will highlight your suitability for the role.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might be asked about specific tools or methods you use to stay organised, so have some practical examples at hand that showcase your ability to juggle responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
